FCC Consumer Complaints – 11 April 2021
Introduction
The Federal Communications Commission recorded 304 consumer complaints on 11 April 2021 relating to telecommunications services, this was lower than the 373 complaints recorded the day before. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 153 complaints.
Key statistics
- Total complaints
- 304
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (153)
- Most reported state/territory
- California (29)
Where the complaints came from
The 304 complaints recorded on 11 April 2021 were submitted from 220 cities across 44 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 29 | 9.5% |
| New York | 28 | 9.2% |
| Texas | 24 | 7.9% |
| Florida | 23 | 7.6% |
| Pennsylvania | 17 | 5.6% |
| Georgia | 14 | 4.6% |
| Maryland | 14 | 4.6% |
| Kentucky | 12 | 3.9% |
| Michigan | 10 | 3.3% |
| New Jersey | 10 | 3.3% |
| Other states and territories | 123 | 40.5% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 210 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 210 | 69.1% |
| Internet | 51 | 16.8% |
| TV | 37 | 12.2% |
| Radio | 3 | 1.0% |
| Emergency | 2 | 0.7% |
| Accessibility | 1 | 0.3% |
Phone complaints
210 complaints were recorded in this category, representing 69.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 153 | 72.9% |
| Billing | 20 | 9.5% |
| Availability (including rural call completion) | 11 | 5.2% |
| Equipment | 7 | 3.3% |
| Number Portability (keeping your number if you change providers) | 6 | 2.9% |
| Privacy | 6 | 2.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.9% |
| Interference (including signal jammers) | 3 | 1.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
51 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 17 | 33.3% |
| Speed | 12 | 23.5% |
| Billing | 7 | 13.7% |
| Interference | 6 | 11.8% |
| Privacy | 6 | 11.8% |
| Equipment | 3 | 5.9% |
The remaining complaints in this category were spread across several issues, including Availability, Speed and Billing.
TV complaints
37 complaints were recorded in this category, representing 12.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 11 | 29.7% |
| Billing | 11 | 29.7% |
| Loud Commercials | 9 | 24.3% |
| Indecency | 4 | 10.8% |
| Equipment | 1 | 2.7% |
| Interference | 1 | 2.7% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.