FCC Consumer Complaints – 12 April 2021
Introduction
On Monday, 12 April 2021, 1206 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 304 complaints the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 669 complaints.
Key statistics
- Total complaints
- 1206
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (669)
- Most reported state/territory
- California (176)
Where the complaints came from
A total of 1206 complaints were recorded on 12 April 2021, with reports originating from 674 cities in 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 176 | 14.6% |
| Texas | 110 | 9.1% |
| Florida | 101 | 8.4% |
| New York | 67 | 5.6% |
| Pennsylvania | 60 | 5.0% |
| Georgia | 43 | 3.6% |
| Washington | 42 | 3.5% |
| Arizona | 37 | 3.1% |
| North Carolina | 36 | 3.0% |
| Illinois | 34 | 2.8% |
| Other states and territories | 496 | 41.1% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 836 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 836 | 69.3% |
| Broadband Story | 181 | 15.0% |
| Internet | 114 | 9.5% |
| TV | 68 | 5.6% |
| Radio | 5 | 0.4% |
| Accessibility | 1 | 0.1% |
| Emergency | 1 | 0.1% |
Phone complaints
836 complaints were recorded in this category, representing 69.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 669 | 80.0% |
| Billing | 55 | 6.6% |
| Availability (including rural call completion) | 33 | 3.9% |
| Equipment | 27 | 3.2% |
| Number Portability (keeping your number if you change providers) | 23 | 2.8% |
| Junk Faxes | 11 | 1.3% |
| Privacy | 8 | 1.0% |
| Interference (including signal jammers) | 7 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Broadband Story complaints
181 complaints were recorded in this category, representing 15.0% of the total.
| Issue | Complaints | Share |
|---|
Internet complaints
114 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 34.2% |
| Billing | 36 | 31.6% |
| Speed | 15 | 13.2% |
| Interference | 9 | 7.9% |
| Equipment | 8 | 7.0% |
| Privacy | 7 | 6.1% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
68 complaints were recorded in this category, representing 5.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 47.1% |
| Availability | 19 | 27.9% |
| Loud Commercials | 7 | 10.3% |
| Indecency | 5 | 7.4% |
| Equipment | 3 | 4.4% |
| Interference | 1 | 1.5% |
| Privacy | 1 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
669 complaints relating to unwanted calls were recorded on this date, accounting for 55.5% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 6 | 0.9% |
| (315) 232-8257 | 3 | 0.4% |
| (480) 697-5610 | 3 | 0.4% |
| (555) 555-5555 | 2 | 0.3% |
| (701) 941-2642 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (813) 947-2484 | 2 | 0.3% |
| (843) 277-3675 | 2 | 0.3% |
| (844) 614-9382 | 2 | 0.3% |
| (201) 285-7714 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.