FCC Consumer Complaints – 22 April 2021
Introduction
On 22 April 2021, the Federal Communications Commission recorded 1010 consumer complaints relating to telecommunications services, this was lower than the 1114 complaints recorded the day before. The complaints came from 52 states and territories, with Florida reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 680 complaints.
Key statistics
- Total complaints
- 1010
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (680)
- Most reported state/territory
- Florida (112)
Where the complaints came from
On 22 April 2021, the 1010 complaints recorded by the Federal Communications Commission were reported from 642 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 112 | 11.1% |
| Texas | 110 | 10.9% |
| California | 100 | 9.9% |
| New York | 54 | 5.3% |
| Colorado | 49 | 4.9% |
| Arizona | 39 | 3.9% |
| Georgia | 35 | 3.5% |
| New Jersey | 28 | 2.8% |
| Pennsylvania | 28 | 2.8% |
| Virginia | 28 | 2.8% |
| Other states and territories | 426 | 42.2% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 792 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 792 | 78.4% |
| Internet | 118 | 11.7% |
| TV | 61 | 6.0% |
| Broadband Story | 19 | 1.9% |
| Radio | 17 | 1.7% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
792 complaints were recorded in this category, representing 78.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 680 | 85.9% |
| Billing | 36 | 4.5% |
| Availability (including rural call completion) | 28 | 3.5% |
| Equipment | 18 | 2.3% |
| Privacy | 14 | 1.8% |
| Number Portability (keeping your number if you change providers) | 8 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
| Junk Faxes | 3 | 0.4% |
| Interference (including signal jammers) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
118 complaints were recorded in this category, representing 11.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 42 | 35.6% |
| Billing | 33 | 28.0% |
| Speed | 21 | 17.8% |
| Interference | 8 | 6.8% |
| Privacy | 8 | 6.8% |
| Equipment | 6 | 5.1% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
61 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 19 | 31.1% |
| Billing | 13 | 21.3% |
| Loud Commercials | 13 | 21.3% |
| Availability | 11 | 18.0% |
| Interference | 3 | 4.9% |
| Equipment | 2 | 3.3% |
The remaining complaints in this category were spread across several issues, including Indecency, Billing and Loud Commercials.
Unwanted calls
A total of 680 complaints relating to unwanted calls were recorded on this date, representing 67.3% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (559) 597-4047 | 16 | 2.4% |
| (201) 890-8812 | 2 | 0.3% |
| (435) 233-2029 | 2 | 0.3% |
| (463) 219-3648 | 2 | 0.3% |
| (678) 916-5565 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (904) 252-5975 | 2 | 0.3% |
| (954) 686-3833 | 2 | 0.3% |
| (201) 778-9327 | 1 | 0.1% |
| (202) 900-4413 | 1 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (866) 202-4955 | 17 | 2.5% |
| (833) 304-1447 | 15 | 2.2% |
| (502) 357-1657 | 2 | 0.3% |
| (551) 292-0416 | 2 | 0.3% |
| (678) 916-5565 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (904) 252-5975 | 2 | 0.3% |
| (904) 326-0258 | 2 | 0.3% |
| (201) 778-9327 | 1 | 0.1% |
| (201) 890-8812 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (866) 202-4955 was reported slightly more often than other business contact numbers.
- (559) 597-4047 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.