FCC Consumer Complaints – 23 April 2021
Introduction
A total of 961 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 23 April 2021, complaint volume fell from 1010 complaints the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 618 complaints.
Key statistics
- Total complaints
- 961
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (618)
- Most reported state/territory
- California (104)
Where the complaints came from
The 961 complaints recorded on 23 April 2021 originated from 630 cities across 51 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 10.8% |
| Florida | 100 | 10.4% |
| Texas | 95 | 9.9% |
| New York | 69 | 7.2% |
| Pennsylvania | 54 | 5.6% |
| Georgia | 38 | 4.0% |
| Ohio | 34 | 3.5% |
| Colorado | 30 | 3.1% |
| New Jersey | 28 | 2.9% |
| Indiana | 27 | 2.8% |
| Other states and territories | 381 | 39.6% |
What the complaints were about
The complaints recorded on this date fell into 6 different complaint categories. The largest number of complaints fell within Phone, which accounted for 779 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 779 | 81.1% |
| Internet | 90 | 9.4% |
| TV | 66 | 6.9% |
| Broadband Story | 16 | 1.7% |
| Radio | 9 | 0.9% |
| Emergency | 1 | 0.1% |
Phone complaints
779 complaints were recorded in this category, representing 81.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 618 | 79.3% |
| Billing | 50 | 6.4% |
| Availability (including rural call completion) | 38 | 4.9% |
| Equipment | 29 | 3.7% |
| Number Portability (keeping your number if you change providers) | 12 | 1.5% |
| Privacy | 12 | 1.5% |
| Junk Faxes | 9 | 1.2% |
| Interference (including signal jammers) | 7 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
90 complaints were recorded in this category, representing 9.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 35.6% |
| Billing | 31 | 34.4% |
| Speed | 12 | 13.3% |
| Privacy | 8 | 8.9% |
| Interference | 5 | 5.6% |
| Equipment | 2 | 2.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
66 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 33.3% |
| Loud Commercials | 15 | 22.7% |
| Availability | 14 | 21.2% |
| Indecency | 8 | 12.1% |
| Equipment | 5 | 7.6% |
| Interference | 2 | 3.0% |
Complaints in this category covered a range of issues, including Billing, Loud Commercials and Availability.
Unwanted calls
There were 618 complaints relating to unwanted calls on this date, representing 64.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 10 | 1.6% |
| (205) 584-7591 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (832) 348-3658 | 2 | 0.3% |
| (855) 967-5516 | 2 | 0.3% |
| (888) 441-0875 | 2 | 0.3% |
| (908) 487-3836 | 2 | 0.3% |
| (201) 723-8135 | 1 | 0.2% |
| (201) 879-9580 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.