FCC Consumer Complaints – 24 April 2021
Introduction
On Saturday, 24 April 2021, the Federal Communications Commission recorded 399 consumer complaints relating to telecommunications services, complaint volume fell from 961 complaints the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 215 complaints.
Key statistics
- Total complaints
- 399
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (215)
- Most reported state/territory
- California (48)
Where the complaints came from
On 24 April 2021, the 399 complaints recorded by the Federal Communications Commission were reported from 291 cities across 48 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 48 | 12.0% |
| Texas | 45 | 11.3% |
| Florida | 38 | 9.5% |
| Colorado | 19 | 4.8% |
| Washington | 18 | 4.5% |
| Georgia | 17 | 4.3% |
| Illinois | 17 | 4.3% |
| Virginia | 17 | 4.3% |
| Pennsylvania | 15 | 3.8% |
| Ohio | 14 | 3.5% |
| Other states and territories | 151 | 37.8% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone was the most reported category, with 274 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 274 | 68.7% |
| Internet | 68 | 17.0% |
| TV | 39 | 9.8% |
| Broadband Story | 9 | 2.3% |
| Radio | 4 | 1.0% |
| Accessibility | 2 | 0.5% |
| Emergency | 2 | 0.5% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
274 complaints were recorded in this category, representing 68.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 215 | 78.5% |
| Billing | 26 | 9.5% |
| Availability (including rural call completion) | 14 | 5.1% |
| Equipment | 11 | 4.0% |
| Number Portability (keeping your number if you change providers) | 3 | 1.1% |
| Interference (including signal jammers) | 2 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.4% |
| Junk Faxes | 1 | 0.4% |
| Privacy | 1 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
68 complaints were recorded in this category, representing 17.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 36.8% |
| Billing | 15 | 22.1% |
| Speed | 10 | 14.7% |
| Interference | 7 | 10.3% |
| Privacy | 6 | 8.8% |
| Equipment | 5 | 7.4% |
Complaints in this category covered a range of issues, including Availability, Billing and Speed.
TV complaints
39 complaints were recorded in this category, representing 9.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 11 | 28.2% |
| Indecency | 8 | 20.5% |
| Billing | 7 | 17.9% |
| Availability | 5 | 12.8% |
| Equipment | 4 | 10.3% |
| Interference | 4 | 10.3% |
Complaints in this category covered a range of issues, including Loud Commercials, Indecency and Billing.
Unwanted calls
215 complaints relating to unwanted calls were recorded on this date, accounting for 53.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 6 | 2.8% |
| (719) 452-8970 | 2 | 0.9% |
| (929) 317-6373 | 2 | 0.9% |
| (203) 633-7768 | 1 | 0.5% |
| (203) 937-2595 | 1 | 0.5% |
| (205) 704-2386 | 1 | 0.5% |
| (210) 589-2659 | 1 | 0.5% |
| (212) 925-6366 | 1 | 0.5% |
| (215) 290-8553 | 1 | 0.5% |
| (216) 946-4419 | 1 | 0.5% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.