FCC Consumer Complaints – 29 April 2021
Introduction
The Federal Communications Commission recorded 1188 consumer complaints on Thursday, 29 April 2021 relating to telecommunications services, this represented an increase from the 1170 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 746 complaints.
Key statistics
- Total complaints
- 1188
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (746)
- Most reported state/territory
- California (132)
Where the complaints came from
Reports recorded on 29 April 2021 show 1188 complaints originating from 734 cities across 51 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 11.1% |
| Texas | 109 | 9.2% |
| Ohio | 75 | 6.3% |
| Florida | 67 | 5.6% |
| New York | 62 | 5.2% |
| Pennsylvania | 56 | 4.7% |
| North Carolina | 55 | 4.6% |
| Arizona | 52 | 4.4% |
| Georgia | 41 | 3.5% |
| Massachusetts | 36 | 3.0% |
| Other states and territories | 499 | 42.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 895 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 895 | 75.3% |
| Internet | 114 | 9.6% |
| TV | 103 | 8.7% |
| Broadband Story | 42 | 3.5% |
| Radio | 24 | 2.0% |
| Accessibility | 6 | 0.5% |
| Emergency | 4 | 0.3% |
Phone complaints
895 complaints were recorded in this category, representing 75.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 746 | 83.4% |
| Billing | 53 | 5.9% |
| Equipment | 28 | 3.1% |
| Availability (including rural call completion) | 23 | 2.6% |
| Number Portability (keeping your number if you change providers) | 13 | 1.5% |
| Privacy | 13 | 1.5% |
| Junk Faxes | 7 | 0.8% |
| Interference (including signal jammers) | 6 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
114 complaints were recorded in this category, representing 9.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 37 | 32.5% |
| Billing | 34 | 29.8% |
| Speed | 19 | 16.7% |
| Equipment | 10 | 8.8% |
| Interference | 10 | 8.8% |
| Privacy | 4 | 3.5% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
103 complaints were recorded in this category, representing 8.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 37 | 35.9% |
| Billing | 29 | 28.2% |
| Availability | 18 | 17.5% |
| Equipment | 7 | 6.8% |
| Loud Commercials | 7 | 6.8% |
| Interference | 4 | 3.9% |
| Privacy | 1 | 1.0% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Broadband Story complaints
42 complaints were recorded in this category, representing 3.5% of the total.
| Issue | Complaints | Share |
|---|
Unwanted calls
746 complaints relating to unwanted calls were recorded on this date, accounting for 62.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 10 | 1.3% |
| (928) 766-0015 | 3 | 0.4% |
| (325) 669-1790 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (623) 486-7524 | 2 | 0.3% |
| (678) 257-1675 | 2 | 0.3% |
| (719) 452-8970 | 2 | 0.3% |
| (787) 221-6440 | 2 | 0.3% |
| (888) 970-3799 | 2 | 0.3% |
| (920) 212-8540 | 2 | 0.3% |
Key patterns
- Unwanted call complaints were spread across multiple call types with similar counts.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.