FCC Consumer Complaints – 30 April 2021
Introduction
A total of 949 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Friday, 30 April 2021, this was lower than the 1188 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 558 complaints.
Key statistics
- Total complaints
- 949
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (558)
- Most reported state/territory
- California (111)
Where the complaints came from
A total of 949 complaints were recorded on 30 April 2021, with reports originating from 635 cities in 52 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 11.7% |
| Texas | 79 | 8.3% |
| Florida | 57 | 6.0% |
| New Jersey | 45 | 4.7% |
| New York | 45 | 4.7% |
| Pennsylvania | 44 | 4.6% |
| North Carolina | 43 | 4.5% |
| Ohio | 41 | 4.3% |
| Georgia | 38 | 4.0% |
| Illinois | 31 | 3.3% |
| Other states and territories | 414 | 43.6% |
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. Phone accounted for the largest share, with 710 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 710 | 74.8% |
| Internet | 122 | 12.9% |
| TV | 88 | 9.3% |
| Broadband Story | 20 | 2.1% |
| Radio | 7 | 0.7% |
| Emergency | 2 | 0.2% |
Phone complaints
710 complaints were recorded in this category, representing 74.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 558 | 78.6% |
| Billing | 52 | 7.3% |
| Availability (including rural call completion) | 37 | 5.2% |
| Equipment | 23 | 3.2% |
| Privacy | 14 | 2.0% |
| Interference (including signal jammers) | 9 | 1.3% |
| Junk Faxes | 9 | 1.3% |
| Number Portability (keeping your number if you change providers) | 4 | 0.6% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
122 complaints were recorded in this category, representing 12.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 40.2% |
| Billing | 29 | 23.8% |
| Speed | 18 | 14.8% |
| Equipment | 10 | 8.2% |
| Interference | 8 | 6.6% |
| Privacy | 8 | 6.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
88 complaints were recorded in this category, representing 9.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 30.7% |
| Indecency | 26 | 29.5% |
| Availability | 19 | 21.6% |
| Loud Commercials | 6 | 6.8% |
| Equipment | 5 | 5.7% |
| Interference | 5 | 5.7% |
Billing and Indecency were the main issues reported in this category, while other issues were less common.
Unwanted calls
558 complaints relating to unwanted calls were recorded on this date, accounting for 58.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 10 | 1.8% |
| (787) 436-8880 | 4 | 0.7% |
| (714) 694-7603 | 3 | 0.5% |
| (787) 306-9924 | 3 | 0.5% |
| (352) 449-3323 | 2 | 0.4% |
| (555) 555-5555 | 2 | 0.4% |
| (201) 357-3978 | 1 | 0.2% |
| (202) 933-3667 | 1 | 0.2% |
| (205) 857-8795 | 1 | 0.2% |
| (206) 440-5719 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.