FCC Consumer Complaints – 22 May 2021
Introduction
The Federal Communications Commission recorded 359 consumer complaints on Saturday, 22 May 2021 relating to telecommunications services, complaint volume fell from 969 complaints the previous day. Reports were received from 46 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 188 complaints.
Key statistics
- Total complaints
- 359
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (188)
- Most reported state/territory
- California (39)
Where the complaints came from
The 359 complaints recorded on 22 May 2021 were submitted from 272 cities across 46 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 10.9% |
| North Carolina | 32 | 8.9% |
| Texas | 32 | 8.9% |
| Florida | 28 | 7.8% |
| New York | 14 | 3.9% |
| Ohio | 14 | 3.9% |
| Illinois | 13 | 3.6% |
| Pennsylvania | 13 | 3.6% |
| Virginia | 13 | 3.6% |
| Georgia | 12 | 3.3% |
| Other states and territories | 149 | 41.5% |
Location highlight
California had the widest distribution of complaints, with reports originating from 33 different cities.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 255 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 255 | 71.0% |
| Internet | 55 | 15.3% |
| TV | 39 | 10.9% |
| Radio | 6 | 1.7% |
| Broadband Story | 2 | 0.6% |
| Emergency | 2 | 0.6% |
Phone complaints
255 complaints were recorded in this category, representing 71.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 188 | 73.7% |
| Billing | 21 | 8.2% |
| Availability (including rural call completion) | 13 | 5.1% |
| Equipment | 13 | 5.1% |
| Number Portability (keeping your number if you change providers) | 9 | 3.5% |
| Interference (including signal jammers) | 4 | 1.6% |
| Privacy | 3 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.8% |
| Junk Faxes | 2 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
55 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 23 | 41.8% |
| Billing | 14 | 25.5% |
| Speed | 11 | 20.0% |
| Interference | 4 | 7.3% |
| Privacy | 2 | 3.6% |
| Equipment | 1 | 1.8% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 10.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 16 | 41.0% |
| Availability | 8 | 20.5% |
| Billing | 6 | 15.4% |
| Indecency | 5 | 12.8% |
| Equipment | 2 | 5.1% |
| Interference | 2 | 5.1% |
Loud Commercials and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.