FCC Consumer Complaints – 23 May 2021
Introduction
On Sunday, 23 May 2021, the Federal Communications Commission recorded 326 consumer complaints relating to telecommunications services, this was lower than the 359 complaints recorded the previous day. Reports were received from 44 states and territories, with California recording slightly more complaints than other locations. The largest number of complaints related to Unwanted Calls, with 161 complaints.
Key statistics
- Total complaints
- 326
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (161)
- Most reported state/territory
- California (47)
Where the complaints came from
A total of 326 complaints were recorded on 23 May 2021, with reports originating from 237 cities in 44 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 47 | 14.4% |
| Texas | 39 | 12.0% |
| Florida | 26 | 8.0% |
| New York | 20 | 6.1% |
| Virginia | 16 | 4.9% |
| North Carolina | 12 | 3.7% |
| New Jersey | 12 | 3.7% |
| Illinois | 11 | 3.4% |
| Georgia | 10 | 3.1% |
| Kentucky | 10 | 3.1% |
| Other states and territories | 123 | 37.7% |
What the complaints were about
Complaints recorded on this date related to 5 different complaint categories. Phone was the most reported category, with 206 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 206 | 63.2% |
| Internet | 58 | 17.8% |
| TV | 48 | 14.7% |
| Radio | 8 | 2.5% |
| Broadband Story | 6 | 1.8% |
Phone complaints
206 complaints were recorded in this category, representing 63.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 161 | 78.2% |
| Availability (including rural call completion) | 11 | 5.3% |
| Billing | 11 | 5.3% |
| Interference (including signal jammers) | 7 | 3.4% |
| Number Portability (keeping your number if you change providers) | 7 | 3.4% |
| Privacy | 7 | 3.4% |
| Equipment | 2 | 1.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Interference (including signal jammers) among the most common.
Internet complaints
58 complaints were recorded in this category, representing 17.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 32.8% |
| Availability | 13 | 22.4% |
| Speed | 11 | 19.0% |
| Privacy | 9 | 15.5% |
| Equipment | 4 | 6.9% |
| Interference | 2 | 3.4% |
A broad mix of issues was reported in this category, with Billing, Availability and Speed among the most common.
TV complaints
48 complaints were recorded in this category, representing 14.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 14 | 29.2% |
| Billing | 10 | 20.8% |
| Indecency | 10 | 20.8% |
| Loud Commercials | 10 | 20.8% |
| Equipment | 3 | 6.3% |
| Interference | 1 | 2.1% |
A broad mix of issues was reported in this category, with Availability, Billing and Indecency among the most common.
Unwanted calls
A total of 161 complaints relating to unwanted calls were recorded on this date, representing 49.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 10 | 6.2% |
| (209) 612-5289 | 1 | 0.6% |
| (214) 935-0176 | 1 | 0.6% |
| (218) 415-1028 | 1 | 0.6% |
| (219) 290-8884 | 1 | 0.6% |
| (281) 382-7545 | 1 | 0.6% |
| (315) 609-6203 | 1 | 0.6% |
| (334) 569-9462 | 1 | 0.6% |
| (341) 200-5803 | 1 | 0.6% |
| (404) 356-7840 | 1 | 0.6% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.