FCC Consumer Complaints – 24 May 2021
Introduction
The Federal Communications Commission recorded 892 consumer complaints on Monday, 24 May 2021 relating to telecommunications services, complaint volume increased from 326 complaints the day before. Reports were received from 52 states and territories, with Florida recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 525 complaints.
Key statistics
- Total complaints
- 892
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (525)
- Most reported state/territory
- Florida (92)
Where the complaints came from
The 892 complaints recorded on 24 May 2021 were submitted from 620 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 92 | 10.3% |
| Texas | 84 | 9.4% |
| California | 81 | 9.1% |
| New York | 43 | 4.8% |
| Ohio | 42 | 4.7% |
| Georgia | 33 | 3.7% |
| Pennsylvania | 31 | 3.5% |
| North Carolina | 29 | 3.3% |
| Virginia | 28 | 3.1% |
| Michigan | 27 | 3.0% |
| Other states and territories | 401 | 45.0% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 699 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 699 | 78.4% |
| Internet | 113 | 12.7% |
| TV | 51 | 5.7% |
| Radio | 16 | 1.8% |
| Emergency | 6 | 0.7% |
| Broadband Story | 4 | 0.4% |
| Accessibility | 3 | 0.3% |
Phone complaints
699 complaints were recorded in this category, representing 78.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 525 | 75.1% |
| Billing | 61 | 8.7% |
| Availability (including rural call completion) | 36 | 5.2% |
| Equipment | 33 | 4.7% |
| Number Portability (keeping your number if you change providers) | 16 | 2.3% |
| Junk Faxes | 12 | 1.7% |
| Privacy | 10 | 1.4% |
| Interference (including signal jammers) | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.1% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
113 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 39.8% |
| Billing | 33 | 29.2% |
| Speed | 15 | 13.3% |
| Interference | 10 | 8.8% |
| Equipment | 6 | 5.3% |
| Privacy | 4 | 3.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
51 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 37.3% |
| Availability | 12 | 23.5% |
| Loud Commercials | 8 | 15.7% |
| Interference | 4 | 7.8% |
| Equipment | 3 | 5.9% |
| Privacy | 3 | 5.9% |
| Indecency | 2 | 3.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 525 complaints relating to unwanted calls on this date, representing 58.9% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 7 | 1.3% |
| (267) 253-3408 | 3 | 0.6% |
| (208) 684-7533 | 2 | 0.4% |
| (555) 555-5555 | 2 | 0.4% |
| (888) 908-7930 | 2 | 0.4% |
| (973) 821-0128 | 2 | 0.4% |
| (202) 871-9300 | 1 | 0.2% |
| (202) 977-2433 | 1 | 0.2% |
| (202) 982-3136 | 1 | 0.2% |
| (203) 520-5363 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.