FCC Consumer Complaints – 5 July 2021
Introduction
On Monday, 5 July 2021, the Federal Communications Commission recorded 439 consumer complaints relating to telecommunications services, this represented an increase from the 245 complaints recorded the previous day. Complaints were reported across 42 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 242 complaints.
Key statistics
- Total complaints
- 439
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (242)
- Most reported state/territory
- California (61)
Where the complaints came from
The 439 complaints recorded on 5 July 2021 originated from 349 cities across 42 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 61 | 13.9% |
| Texas | 45 | 10.3% |
| Florida | 31 | 7.1% |
| New York | 31 | 7.1% |
| Illinois | 21 | 4.8% |
| Ohio | 21 | 4.8% |
| Georgia | 15 | 3.4% |
| Pennsylvania | 15 | 3.4% |
| Colorado | 14 | 3.2% |
| Washington | 14 | 3.2% |
| Other states and territories | 171 | 39.0% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 310 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 310 | 70.6% |
| Internet | 80 | 18.2% |
| TV | 39 | 8.9% |
| Radio | 6 | 1.4% |
| Accessibility | 2 | 0.5% |
| Emergency | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
310 complaints were recorded in this category, representing 70.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 242 | 78.1% |
| Billing | 22 | 7.1% |
| Availability (including rural call completion) | 14 | 4.5% |
| Equipment | 10 | 3.2% |
| Number Portability (keeping your number if you change providers) | 7 | 2.3% |
| Interference (including signal jammers) | 6 | 1.9% |
| Privacy | 4 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.0% |
| Slamming (change of your carrier without permission) | 2 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
80 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 41.3% |
| Availability | 24 | 30.0% |
| Speed | 8 | 10.0% |
| Privacy | 6 | 7.5% |
| Equipment | 5 | 6.3% |
| Interference | 4 | 5.0% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
39 complaints were recorded in this category, representing 8.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 43.6% |
| Availability | 10 | 25.6% |
| Loud Commercials | 10 | 25.6% |
| Equipment | 1 | 2.6% |
| Indecency | 1 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
242 complaints relating to unwanted calls were recorded on this date, accounting for 55.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 5 | 2.1% |
| (319) 284-4255 | 2 | 0.8% |
| (999) 999-9999 | 2 | 0.8% |
| (210) 281-3903 | 1 | 0.4% |
| (213) 988-9711 | 1 | 0.4% |
| (215) 716-4676 | 1 | 0.4% |
| (215) 962-6854 | 1 | 0.4% |
| (217) 369-1558 | 1 | 0.4% |
| (218) 964-2333 | 1 | 0.4% |
| (225) 247-5018 | 1 | 0.4% |
Key patterns
- Text Message was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.