FCC Consumer Complaints – 4 July 2021
Introduction
On Sunday, 4 July 2021, 245 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 349 complaints recorded the day before. Complaints were reported across 44 states and territories, and California generated the highest number of submissions with 35 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 113 complaints.
Key statistics
- Total complaints
- 245
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (113)
- Most reported state/territory
- California (35)
Where the complaints came from
On 4 July 2021, the 245 complaints recorded by the Federal Communications Commission were reported from 194 cities across 44 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 35 | 14.3% |
| Florida | 15 | 6.1% |
| Nevada | 15 | 6.1% |
| Texas | 14 | 5.7% |
| New York | 12 | 4.9% |
| Illinois | 11 | 4.5% |
| Ohio | 11 | 4.5% |
| Kentucky | 10 | 4.1% |
| Colorado | 8 | 3.3% |
| Washington | 8 | 3.3% |
| Other states and territories | 106 | 43.3% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 163 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 163 | 66.5% |
| Internet | 46 | 18.8% |
| TV | 27 | 11.0% |
| Broadband Story | 4 | 1.6% |
| Radio | 3 | 1.2% |
| Accessibility | 1 | 0.4% |
| Request for Dispute Assistance | 1 | 0.4% |
Phone complaints
163 complaints were recorded in this category, representing 66.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 113 | 69.3% |
| Availability (including rural call completion) | 11 | 6.7% |
| Equipment | 10 | 6.1% |
| Privacy | 10 | 6.1% |
| Billing | 9 | 5.5% |
| Number Portability (keeping your number if you change providers) | 5 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.2% |
| Interference (including signal jammers) | 2 | 1.2% |
| Rural Call Completion | 1 | 0.6% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Equipment and Privacy.
Internet complaints
46 complaints were recorded in this category, representing 18.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 15 | 32.6% |
| Billing | 13 | 28.3% |
| Speed | 9 | 19.6% |
| Interference | 5 | 10.9% |
| Equipment | 2 | 4.3% |
| Privacy | 2 | 4.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
27 complaints were recorded in this category, representing 11.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 10 | 37.0% |
| Availability | 7 | 25.9% |
| Interference | 4 | 14.8% |
| Loud Commercials | 4 | 14.8% |
| Equipment | 1 | 3.7% |
| Indecency | 1 | 3.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.