FCC Consumer Complaints – 3 July 2021
Introduction
On 3 July 2021, 349 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 915 complaints the day before. Reports were received from 45 states and territories, with complaints distributed across multiple locations with similar counts. Complaints were most commonly associated with Unwanted Calls, accounting for 176 complaints.
Key statistics
- Total complaints
- 349
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (176)
Where the complaints came from
The 349 complaints recorded on 3 July 2021 were submitted from 280 cities across 45 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 33 | 9.5% |
| Texas | 33 | 9.5% |
| Florida | 25 | 7.2% |
| New York | 24 | 6.9% |
| Washington | 19 | 5.4% |
| Colorado | 15 | 4.3% |
| New Jersey | 13 | 3.7% |
| Ohio | 12 | 3.4% |
| Arizona | 11 | 3.2% |
| Pennsylvania | 11 | 3.2% |
| Other states and territories | 153 | 43.8% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 257 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 257 | 73.6% |
| Internet | 64 | 18.3% |
| TV | 23 | 6.6% |
| Radio | 3 | 0.9% |
| Accessibility | 1 | 0.3% |
| Emergency | 1 | 0.3% |
Phone complaints
257 complaints were recorded in this category, representing 73.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 176 | 68.5% |
| Billing | 33 | 12.8% |
| Equipment | 16 | 6.2% |
| Availability (including rural call completion) | 13 | 5.1% |
| Number Portability (keeping your number if you change providers) | 8 | 3.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 1.9% |
| Interference (including signal jammers) | 3 | 1.2% |
| Privacy | 2 | 0.8% |
| Slamming (change of your carrier without permission) | 1 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Equipment and Availability (including rural call completion).
Internet complaints
64 complaints were recorded in this category, representing 18.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 39.1% |
| Availability | 24 | 37.5% |
| Equipment | 5 | 7.8% |
| Speed | 4 | 6.3% |
| Interference | 3 | 4.7% |
| Privacy | 3 | 4.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.