FCC Consumer Complaints – 2 July 2021
Introduction
On 2 July 2021, 915 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 980 complaints recorded the previous day. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 554 complaints.
Key statistics
- Total complaints
- 915
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (554)
- Most reported state/territory
- California (113)
Where the complaints came from
Reports recorded on 2 July 2021 show 915 complaints originating from 593 cities across 51 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 12.3% |
| Florida | 75 | 8.2% |
| Texas | 71 | 7.8% |
| New York | 59 | 6.4% |
| Georgia | 42 | 4.6% |
| Colorado | 39 | 4.3% |
| Pennsylvania | 36 | 3.9% |
| Arizona | 32 | 3.5% |
| Illinois | 28 | 3.1% |
| Michigan | 26 | 2.8% |
| Other states and territories | 390 | 42.6% |
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 709 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 709 | 77.5% |
| Internet | 125 | 13.7% |
| TV | 61 | 6.7% |
| Broadband Story | 8 | 0.9% |
| Radio | 6 | 0.7% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
709 complaints were recorded in this category, representing 77.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 554 | 78.1% |
| Billing | 49 | 6.9% |
| Availability (including rural call completion) | 45 | 6.3% |
| Equipment | 25 | 3.5% |
| Privacy | 12 | 1.7% |
| Number Portability (keeping your number if you change providers) | 9 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Junk Faxes | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
125 complaints were recorded in this category, representing 13.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 45 | 36.0% |
| Billing | 43 | 34.4% |
| Speed | 15 | 12.0% |
| Interference | 9 | 7.2% |
| Privacy | 7 | 5.6% |
| Equipment | 6 | 4.8% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
61 complaints were recorded in this category, representing 6.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 21 | 34.4% |
| Loud Commercials | 16 | 26.2% |
| Availability | 10 | 16.4% |
| Equipment | 8 | 13.1% |
| Indecency | 5 | 8.2% |
| Interference | 1 | 1.6% |
Billing and Loud Commercials were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 554 complaints relating to unwanted calls were recorded on this date, representing 60.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 5 | 0.9% |
| (207) 430-9272 | 2 | 0.4% |
| (260) 909-8518 | 2 | 0.4% |
| (315) 232-8257 | 2 | 0.4% |
| (339) 330-3299 | 2 | 0.4% |
| (352) 900-2564 | 2 | 0.4% |
| (561) 349-8542 | 2 | 0.4% |
| (801) 396-5088 | 2 | 0.4% |
| (201) 244-9026 | 1 | 0.2% |
| (201) 498-5274 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.