FCC Consumer Complaints – 1 July 2021
Introduction
On 1 July 2021, the Federal Communications Commission recorded 980 consumer complaints relating to telecommunications services, this represented a decline from the 1056 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 596 complaints recorded.
Key statistics
- Total complaints
- 980
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (596)
- Most reported state/territory
- California (131)
Where the complaints came from
A total of 980 complaints were recorded on 1 July 2021, with reports originating from 636 cities in 50 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 131 | 13.4% |
| Florida | 71 | 7.2% |
| New York | 70 | 7.1% |
| Texas | 68 | 6.9% |
| Arizona | 36 | 3.7% |
| Pennsylvania | 34 | 3.5% |
| Illinois | 32 | 3.3% |
| Ohio | 30 | 3.1% |
| Georgia | 29 | 3.0% |
| Oklahoma | 29 | 3.0% |
| Other states and territories | 448 | 45.7% |
Location highlight
California had the widest distribution of complaints, with reports originating from 76 different cities.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 756 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 756 | 77.1% |
| Internet | 145 | 14.8% |
| TV | 61 | 6.2% |
| Broadband Story | 6 | 0.6% |
| Radio | 6 | 0.6% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
756 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 596 | 78.8% |
| Billing | 47 | 6.2% |
| Availability (including rural call completion) | 40 | 5.3% |
| Equipment | 27 | 3.6% |
| Number Portability (keeping your number if you change providers) | 12 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 11 | 1.5% |
| Privacy | 11 | 1.5% |
| Junk Faxes | 5 | 0.7% |
| Rural Call Completion | 3 | 0.4% |
| Interference (including signal jammers) | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
145 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 42.1% |
| Billing | 51 | 35.2% |
| Speed | 11 | 7.6% |
| Interference | 10 | 6.9% |
| Equipment | 7 | 4.8% |
| Privacy | 5 | 3.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
61 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 22 | 36.1% |
| Availability | 16 | 26.2% |
| Equipment | 7 | 11.5% |
| Loud Commercials | 6 | 9.8% |
| Indecency | 5 | 8.2% |
| Interference | 3 | 4.9% |
| Privacy | 2 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
There were 596 complaints relating to unwanted calls on this date, representing 60.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 5 | 0.8% |
| (833) 304-1447 | 5 | 0.8% |
| (661) 900-6969 | 3 | 0.5% |
| (405) 351-5198 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (727) 476-4945 | 2 | 0.3% |
| (800) 203-7615 | 2 | 0.3% |
| (877) 287-1090 | 2 | 0.3% |
| (888) 928-3613 | 2 | 0.3% |
| (970) 687-6647 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.