FCC Consumer Complaints – 30 June 2021
Introduction
The Federal Communications Commission recorded 1056 consumer complaints on Wednesday, 30 June 2021 relating to telecommunications services. The complaints came from 50 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 615 complaints.
Key statistics
- Total complaints
- 1056
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (615)
- Most reported state/territory
- California (115)
Where the complaints came from
The 1056 complaints recorded on 30 June 2021 were submitted from 720 cities across 50 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 115 | 10.9% |
| Texas | 101 | 9.6% |
| Florida | 78 | 7.4% |
| New York | 73 | 6.9% |
| North Carolina | 48 | 4.5% |
| Tennessee | 38 | 3.6% |
| Ohio | 37 | 3.5% |
| Colorado | 36 | 3.4% |
| Illinois | 35 | 3.3% |
| Pennsylvania | 34 | 3.2% |
| Other states and territories | 461 | 43.7% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone accounted for the largest share, with 787 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 787 | 74.5% |
| Internet | 161 | 15.2% |
| TV | 86 | 8.1% |
| Radio | 9 | 0.9% |
| Accessibility | 7 | 0.7% |
| Broadband Story | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
787 complaints were recorded in this category, representing 74.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 615 | 78.1% |
| Availability (including rural call completion) | 52 | 6.6% |
| Billing | 51 | 6.5% |
| Equipment | 24 | 3.0% |
| Junk Faxes | 14 | 1.8% |
| Number Portability (keeping your number if you change providers) | 12 | 1.5% |
| Privacy | 7 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 2 | 0.3% |
| Rural Call Completion | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
161 complaints were recorded in this category, representing 15.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 64 | 39.8% |
| Billing | 61 | 37.9% |
| Speed | 17 | 10.6% |
| Privacy | 8 | 5.0% |
| Equipment | 7 | 4.3% |
| Interference | 4 | 2.5% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
86 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 38.4% |
| Availability | 20 | 23.3% |
| Indecency | 11 | 12.8% |
| Equipment | 10 | 11.6% |
| Loud Commercials | 9 | 10.5% |
| Interference | 3 | 3.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 615 complaints relating to unwanted calls on this date, representing 58.2% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 5 | 0.8% |
| (555) 555-5555 | 2 | 0.3% |
| (562) 821-7436 | 2 | 0.3% |
| (833) 304-1447 | 2 | 0.3% |
| (844) 877-0123 | 2 | 0.3% |
| (866) 883-4452 | 2 | 0.3% |
| (877) 287-1090 | 2 | 0.3% |
| (202) 953-3579 | 1 | 0.2% |
| (203) 389-7075 | 1 | 0.2% |
| (205) 634-1674 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.