FCC Consumer Complaints – June 2021
Introduction
In June 2021, 25436 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 24518 complaints recorded the previous month. Complaints were reported across 55 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 14987 complaints.
Key statistics
- Total complaints
- 25436
- Days with complaint data
- 30
- Days with complaints
- 30
- States & territories reporting
- 55
- Most common issue
- Unwanted Calls (14987)
- Most reported state/territory
- California (2818)
Daily complaint activity
Across the month, the FCC recorded an average of 847.9 complaints per day. The highest daily total was 1155 complaints on 2 June 2021, while 22 days recorded more complaints than the monthly daily average. The lowest daily total was 291 complaints on 20 June 2021, well below the monthly average.
Each bar represents one day of the month. Taller bars indicate more complaints.
Where the complaints came from
The 25436 complaints recorded in June 2021 were submitted from 5619 cities across 55 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. At the city level, a significant concentration was observed in District of Columbia, where Washington accounted for 126 of the 136 complaints recorded.
The table below shows the distribution of complaints by state and territory for this month, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | Share |
|---|---|---|
| California | 2818 | 11.1% |
| Texas | 2320 | 9.1% |
| Florida | 2025 | 8.0% |
| New York | 1577 | 6.2% |
| Illinois | 942 | 3.7% |
| Arizona | 935 | 3.7% |
| North Carolina | 859 | 3.4% |
| Ohio | 834 | 3.3% |
| Pennsylvania | 826 | 3.2% |
| Colorado | 798 | 3.1% |
| Other states and territories | 11441 | 45.0% |
Location highlight
Nearly all complaints reported in District of Columbia originated from Washington.
What the complaints were about
Complaints recorded during the month related to 8 different complaint categories. Phone was the most reported category, with 19071 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 19071 | 75.0% |
| Internet | 3981 | 15.7% |
| TV | 1860 | 7.3% |
| Radio | 307 | 1.2% |
| Broadband Story | 87 | 0.3% |
| Emergency | 56 | 0.2% |
| Accessibility | 54 | 0.2% |
| Request for Dispute Assistance | 20 | 0.1% |
Phone complaints
19071 complaints were recorded in this category during the month, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 14987 | 78.6% |
| Billing | 1294 | 6.8% |
| Availability (including rural call completion) | 1043 | 5.5% |
| Equipment | 655 | 3.4% |
| Number Portability (keeping your number if you change providers) | 285 | 1.5% |
| Privacy | 269 | 1.4% |
| Junk Faxes | 202 | 1.1% |
| Interference (including signal jammers) | 166 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 135 | 0.7% |
| Slamming (change of your carrier without permission) | 26 | 0.1% |
| Rural Call Completion | 9 | 0.0% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
3981 complaints were recorded in this category during the month, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 1491 | 37.5% |
| Billing | 1385 | 34.8% |
| Speed | 452 | 11.4% |
| Interference | 257 | 6.5% |
| Equipment | 221 | 5.6% |
| Privacy | 175 | 4.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
1860 complaints were recorded in this category during the month, representing 7.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 649 | 34.9% |
| Availability | 430 | 23.1% |
| Indecency | 320 | 17.2% |
| Loud Commercials | 276 | 14.8% |
| Equipment | 111 | 6.0% |
| Interference | 49 | 2.6% |
| Privacy | 25 | 1.3% |
Complaints in this category covered a range of issues, including Billing, Availability and Indecency.
Radio complaints
307 complaints were recorded in this category during the month, representing 1.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 89 | 29.0% |
| Availability | 63 | 20.5% |
| Indecency | 60 | 19.5% |
| Pirate Radio | 49 | 16.0% |
| Billing | 18 | 5.9% |
| Equipment | 17 | 5.5% |
| Commercials/Promotions | 11 | 3.6% |
Complaints in this category covered a range of issues, including Interference, Availability and Indecency.
Broadband Story complaints
87 complaints were recorded in this category during the month, representing 0.3% of the total.
| Issue | Complaints | Share |
|---|
Emergency complaints
56 complaints were recorded in this category during the month, representing 0.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Interference | 25 | 44.6% |
| Other | 18 | 32.1% |
| Phone | 11 | 19.6% |
| Tower | 2 | 3.6% |
Interference and Other were the main issues reported in this category, while other issues were less common.
Accessibility complaints
54 complaints were recorded in this category during the month, representing 0.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Closed Captioning on TV | 18 | 33.3% |
| Telecommunications Relay Service (TRS) | 16 | 29.6% |
| Closed Captioning over the Internet | 6 | 11.1% |
| Emergency Information on TV | 4 | 7.4% |
| Video Description | 2 | 3.7% |
Closed Captioning on TV and Telecommunications Relay Service (TRS) were the main issues reported in this category, while other issues were less common.
Unwanted calls
14987 complaints relating to unwanted calls were recorded on this date, accounting for 58.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (407) 392-2704 | 18 | 0.1% |
| (559) 702-0248 | 18 | 0.1% |
| (863) 238-5926 | 18 | 0.1% |
| (407) 966-1588 | 17 | 0.1% |
| (559) 633-1489 | 14 | 0.1% |
| (424) 287-4798 | 13 | 0.1% |
| (559) 201-1053 | 13 | 0.1% |
| (810) 207-6201 | 13 | 0.1% |
| (503) 401-9991 | 12 | 0.1% |
| (254) 791-8686 | 10 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 210 | 1.4% |
| (315) 232-8257 | 137 | 0.9% |
| (469) 694-7084 | 73 | 0.5% |
| (866) 202-4955 | 28 | 0.2% |
| (928) 379-5899 | 26 | 0.2% |
| (866) 204-4885 | 25 | 0.2% |
| (555) 555-5555 | 22 | 0.1% |
| (800) 249-7097 | 19 | 0.1% |
| (999) 999-9999 | 17 | 0.1% |
| (877) 547-7275 | 15 | 0.1% |
Key patterns
- All unwanted call complaints with a recorded service type related to None.
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 was reported slightly more often than other business contact numbers.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.