FCC Consumer Complaints – 3 June 2021
Introduction
On Thursday, 3 June 2021, the Federal Communications Commission recorded 1117 consumer complaints relating to telecommunications services, this was lower than the 1155 complaints recorded the previous day. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 701 complaints.
Key statistics
- Total complaints
- 1117
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (701)
- Most reported state/territory
- California (120)
Where the complaints came from
Reports recorded on 3 June 2021 show 1117 complaints originating from 760 cities across 48 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 120 | 10.7% |
| Florida | 98 | 8.8% |
| Texas | 88 | 7.9% |
| New York | 62 | 5.6% |
| Colorado | 60 | 5.4% |
| Pennsylvania | 47 | 4.2% |
| North Carolina | 44 | 3.9% |
| Ohio | 42 | 3.8% |
| Illinois | 39 | 3.5% |
| Arizona | 37 | 3.3% |
| Other states and territories | 480 | 43.0% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 875 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 875 | 78.3% |
| Internet | 147 | 13.2% |
| TV | 74 | 6.6% |
| Radio | 9 | 0.8% |
| Broadband Story | 7 | 0.6% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
875 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 701 | 80.1% |
| Billing | 59 | 6.7% |
| Availability (including rural call completion) | 42 | 4.8% |
| Equipment | 30 | 3.4% |
| Privacy | 13 | 1.5% |
| Interference (including signal jammers) | 10 | 1.1% |
| Junk Faxes | 7 | 0.8% |
| Number Portability (keeping your number if you change providers) | 6 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
147 complaints were recorded in this category, representing 13.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 55 | 37.4% |
| Availability | 50 | 34.0% |
| Speed | 21 | 14.3% |
| Interference | 8 | 5.4% |
| Privacy | 7 | 4.8% |
| Equipment | 6 | 4.1% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
74 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 29.7% |
| Billing | 21 | 28.4% |
| Loud Commercials | 17 | 23.0% |
| Equipment | 6 | 8.1% |
| Indecency | 5 | 6.8% |
| Interference | 2 | 2.7% |
| Privacy | 1 | 1.4% |
A broad mix of issues was reported in this category, with Availability, Billing and Loud Commercials among the most common.
Unwanted calls
701 complaints relating to unwanted calls were recorded on this date, accounting for 62.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (877) 547-7275 | 15 | 2.1% |
| (833) 304-1447 | 11 | 1.6% |
| (315) 232-8257 | 2 | 0.3% |
| (361) 814-9114 | 2 | 0.3% |
| (512) 675-3475 | 2 | 0.3% |
| (877) 287-1090 | 2 | 0.3% |
| (970) 329-7958 | 2 | 0.3% |
| (201) 584-1609 | 1 | 0.1% |
| (202) 844-3415 | 1 | 0.1% |
| (203) 301-8776 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (877) 547-7275 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.