FCC Consumer Complaints – 2 June 2021
Introduction
On Wednesday, 2 June 2021, the Federal Communications Commission recorded 1155 consumer complaints relating to telecommunications services, this was higher than the 1004 complaints recorded the previous day. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 744 complaints recorded.
Key statistics
- Total complaints
- 1155
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (744)
- Most reported state/territory
- California (124)
Where the complaints came from
Across 720 cities in 51 states and territories, a total of 1155 complaints were recorded on 2 June 2021. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 10.7% |
| Florida | 102 | 8.8% |
| Texas | 99 | 8.6% |
| New York | 55 | 4.8% |
| Colorado | 46 | 4.0% |
| Arizona | 45 | 3.9% |
| Georgia | 40 | 3.5% |
| Illinois | 36 | 3.1% |
| Oregon | 35 | 3.0% |
| North Carolina | 33 | 2.9% |
| Other states and territories | 537 | 46.5% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 936 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 936 | 81.0% |
| Internet | 130 | 11.3% |
| TV | 67 | 5.8% |
| Radio | 16 | 1.4% |
| Emergency | 3 | 0.3% |
| Request for Dispute Assistance | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
936 complaints were recorded in this category, representing 81.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 744 | 79.5% |
| Billing | 73 | 7.8% |
| Availability (including rural call completion) | 34 | 3.6% |
| Equipment | 29 | 3.1% |
| Privacy | 16 | 1.7% |
| Junk Faxes | 14 | 1.5% |
| Number Portability (keeping your number if you change providers) | 11 | 1.2% |
| Interference (including signal jammers) | 9 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.5% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
130 complaints were recorded in this category, representing 11.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 63 | 48.5% |
| Availability | 42 | 32.3% |
| Speed | 13 | 10.0% |
| Interference | 5 | 3.8% |
| Equipment | 4 | 3.1% |
| Privacy | 3 | 2.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
67 complaints were recorded in this category, representing 5.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 28 | 41.8% |
| Availability | 16 | 23.9% |
| Loud Commercials | 13 | 19.4% |
| Equipment | 4 | 6.0% |
| Indecency | 3 | 4.5% |
| Interference | 3 | 4.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 744 complaints relating to unwanted calls were recorded on this date, representing 64.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (559) 201-1053 | 13 | 1.7% |
| (810) 207-6201 | 13 | 1.7% |
| (202) 221-3772 | 3 | 0.4% |
| (207) 569-6908 | 2 | 0.3% |
| (254) 791-8686 | 2 | 0.3% |
| (407) 928-2372 | 2 | 0.3% |
| (503) 654-7509 | 2 | 0.3% |
| (503) 654-9050 | 2 | 0.3% |
| (201) 680-0469 | 1 | 0.1% |
| (202) 627-0895 | 1 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 14 | 1.9% |
| (866) 204-4885 | 14 | 1.9% |
| (866) 202-4955 | 13 | 1.7% |
| (315) 232-8257 | 5 | 0.7% |
| (214) 241-4611 | 2 | 0.3% |
| (254) 791-8686 | 2 | 0.3% |
| (800) 939-3814 | 2 | 0.3% |
| (973) 671-8374 | 2 | 0.3% |
| (202) 221-3772 | 1 | 0.1% |
| (202) 729-9939 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Several caller ID numbers were reported multiple times, with no single number clearly ahead of the others.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.