FCC Consumer Complaints – 1 June 2021
Introduction
On 1 June 2021, 1004 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 406 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 622 complaints.
Key statistics
- Total complaints
- 1004
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (622)
- Most reported state/territory
- California (105)
Where the complaints came from
Reports recorded on 1 June 2021 show 1004 complaints originating from 675 cities across 51 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 105 | 10.5% |
| Texas | 98 | 9.8% |
| Florida | 91 | 9.1% |
| New York | 56 | 5.6% |
| North Carolina | 34 | 3.4% |
| Colorado | 33 | 3.3% |
| Illinois | 33 | 3.3% |
| Ohio | 33 | 3.3% |
| Georgia | 31 | 3.1% |
| Pennsylvania | 31 | 3.1% |
| Other states and territories | 455 | 45.3% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 793 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 793 | 79.0% |
| Internet | 125 | 12.5% |
| TV | 66 | 6.6% |
| Radio | 12 | 1.2% |
| Broadband Story | 3 | 0.3% |
| Request for Dispute Assistance | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
Phone complaints
793 complaints were recorded in this category, representing 79.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 622 | 78.4% |
| Billing | 57 | 7.2% |
| Availability (including rural call completion) | 40 | 5.0% |
| Equipment | 29 | 3.7% |
| Number Portability (keeping your number if you change providers) | 17 | 2.1% |
| Privacy | 8 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Junk Faxes | 6 | 0.8% |
| Interference (including signal jammers) | 4 | 0.5% |
| Rural Call Completion | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
125 complaints were recorded in this category, representing 12.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 50 | 40.0% |
| Availability | 32 | 25.6% |
| Speed | 19 | 15.2% |
| Interference | 11 | 8.8% |
| Privacy | 7 | 5.6% |
| Equipment | 6 | 4.8% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
66 complaints were recorded in this category, representing 6.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 43.9% |
| Availability | 16 | 24.2% |
| Loud Commercials | 12 | 18.2% |
| Equipment | 4 | 6.1% |
| Indecency | 2 | 3.0% |
| Interference | 2 | 3.0% |
| Privacy | 1 | 1.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 622 complaints relating to unwanted calls on this date, representing 62% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 12 | 1.9% |
| (315) 232-8257 | 4 | 0.6% |
| (443) 338-9507 | 3 | 0.5% |
| (315) 323-8257 | 2 | 0.3% |
| (470) 481-1514 | 2 | 0.3% |
| (201) 313-7609 | 1 | 0.2% |
| (202) 640-2503 | 1 | 0.2% |
| (202) 657-0322 | 1 | 0.2% |
| (202) 688-1438 | 1 | 0.2% |
| (202) 742-8782 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.