FCC Consumer Complaints – 4 June 2021
Introduction
On 4 June 2021, the Federal Communications Commission recorded 1041 consumer complaints relating to telecommunications services, this represented a decline from the 1117 complaints recorded the day before. Reports were received from 49 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 665 complaints recorded.
Key statistics
- Total complaints
- 1041
- States & territories reporting
- 49
- Most common issue
- Unwanted Calls (665)
- Most reported state/territory
- California (111)
Where the complaints came from
Across 666 cities in 49 states and territories, a total of 1041 complaints were recorded on 4 June 2021. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 10.7% |
| Florida | 93 | 8.9% |
| Texas | 93 | 8.9% |
| Illinois | 52 | 5.0% |
| New York | 50 | 4.8% |
| Ohio | 44 | 4.2% |
| Colorado | 43 | 4.1% |
| New Jersey | 36 | 3.5% |
| Pennsylvania | 31 | 3.0% |
| Georgia | 30 | 2.9% |
| Other states and territories | 457 | 43.9% |
Location highlight
Complaints in California were reported across 74 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. Phone accounted for the largest share, with 839 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 839 | 80.6% |
| Internet | 138 | 13.3% |
| TV | 47 | 4.5% |
| Broadband Story | 6 | 0.6% |
| Radio | 5 | 0.5% |
| Accessibility | 3 | 0.3% |
| Emergency | 3 | 0.3% |
Phone complaints
839 complaints were recorded in this category, representing 80.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 665 | 79.3% |
| Billing | 57 | 6.8% |
| Availability (including rural call completion) | 38 | 4.5% |
| Equipment | 29 | 3.5% |
| Privacy | 22 | 2.6% |
| Number Portability (keeping your number if you change providers) | 13 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.8% |
| Junk Faxes | 5 | 0.6% |
| Interference (including signal jammers) | 3 | 0.4% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
138 complaints were recorded in this category, representing 13.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 49 | 35.5% |
| Availability | 47 | 34.1% |
| Speed | 16 | 11.6% |
| Equipment | 11 | 8.0% |
| Privacy | 8 | 5.8% |
| Interference | 7 | 5.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
47 complaints were recorded in this category, representing 4.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 48.9% |
| Availability | 11 | 23.4% |
| Loud Commercials | 7 | 14.9% |
| Indecency | 4 | 8.5% |
| Equipment | 1 | 2.1% |
| Privacy | 1 | 2.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
665 complaints relating to unwanted calls were recorded on this date, accounting for 63.9% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (407) 392-2704 | 18 | 2.7% |
| (202) 951-1763 | 2 | 0.3% |
| (213) 863-6358 | 2 | 0.3% |
| (214) 731-7796 | 2 | 0.3% |
| (404) 224-1886 | 2 | 0.3% |
| (505) 715-5096 | 2 | 0.3% |
| (517) 944-0000 | 2 | 0.3% |
| (734) 224-6123 | 2 | 0.3% |
| (833) 572-2127 | 2 | 0.3% |
| (201) 748-9640 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (469) 694-7084 | 17 | 2.6% |
| (833) 304-1447 | 14 | 2.1% |
| (315) 232-8257 | 2 | 0.3% |
| (516) 597-7001 | 2 | 0.3% |
| (567) 495-4914 | 2 | 0.3% |
| (833) 572-2127 | 2 | 0.3% |
| (201) 325-0993 | 1 | 0.2% |
| (201) 358-0274 | 1 | 0.2% |
| (201) 748-9640 | 1 | 0.2% |
| (202) 516-8829 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (469) 694-7084 was reported slightly more often than other business contact numbers.
- (407) 392-2704 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.