FCC Consumer Complaints – 5 June 2021
Introduction
The Federal Communications Commission recorded 454 consumer complaints on Saturday, 5 June 2021 relating to telecommunications services, complaint volume fell from 1041 complaints the previous day. Complaints were reported across 46 states and territories, with Texas slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 266 complaints.
Key statistics
- Total complaints
- 454
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (266)
- Most reported state/territory
- Texas (44)
Where the complaints came from
The 454 complaints recorded on 5 June 2021 were submitted from 329 cities across 46 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 44 | 9.7% |
| California | 41 | 9.0% |
| Arizona | 29 | 6.4% |
| Florida | 29 | 6.4% |
| North Carolina | 25 | 5.5% |
| Georgia | 21 | 4.6% |
| New York | 21 | 4.6% |
| Ohio | 19 | 4.2% |
| Pennsylvania | 19 | 4.2% |
| Colorado | 14 | 3.1% |
| Other states and territories | 192 | 42.3% |
What the complaints were about
Complaints recorded on this date related to 6 different complaint categories. Phone accounted for the largest share, with 342 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 342 | 75.3% |
| Internet | 67 | 14.8% |
| TV | 32 | 7.0% |
| Radio | 9 | 2.0% |
| Broadband Story | 2 | 0.4% |
| Emergency | 2 | 0.4% |
Phone complaints
342 complaints were recorded in this category, representing 75.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 266 | 77.8% |
| Billing | 22 | 6.4% |
| Availability (including rural call completion) | 20 | 5.8% |
| Equipment | 10 | 2.9% |
| Privacy | 10 | 2.9% |
| Number Portability (keeping your number if you change providers) | 5 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 4 | 1.2% |
| Interference (including signal jammers) | 4 | 1.2% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
67 complaints were recorded in this category, representing 14.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 25 | 37.3% |
| Billing | 12 | 17.9% |
| Speed | 9 | 13.4% |
| Privacy | 8 | 11.9% |
| Interference | 7 | 10.4% |
| Equipment | 6 | 9.0% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Speed.
TV complaints
32 complaints were recorded in this category, representing 7.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 11 | 34.4% |
| Billing | 8 | 25.0% |
| Availability | 6 | 18.8% |
| Indecency | 3 | 9.4% |
| Equipment | 2 | 6.3% |
| Privacy | 2 | 6.3% |
The remaining complaints in this category were spread across several issues, including Loud Commercials, Billing and Availability.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.