FCC Consumer Complaints – 6 June 2021
Introduction
On 6 June 2021, 298 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 454 complaints recorded the day before. The complaints came from 42 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 141 complaints recorded.
Key statistics
- Total complaints
- 298
- States & territories reporting
- 42
- Most common issue
- Unwanted Calls (141)
- Most reported state/territory
- Texas (38)
Where the complaints came from
Reports recorded on 6 June 2021 show 298 complaints originating from 229 cities across 42 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 38 | 12.8% |
| California | 28 | 9.4% |
| Florida | 25 | 8.4% |
| Tennessee | 14 | 4.7% |
| New York | 13 | 4.4% |
| Arizona | 12 | 4.0% |
| Kentucky | 12 | 4.0% |
| North Carolina | 12 | 4.0% |
| Colorado | 11 | 3.7% |
| Illinois | 11 | 3.7% |
| Other states and territories | 121 | 40.6% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 196 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 196 | 65.8% |
| Internet | 55 | 18.5% |
| TV | 32 | 10.7% |
| Radio | 11 | 3.7% |
| Broadband Story | 2 | 0.7% |
| Emergency | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
196 complaints were recorded in this category, representing 65.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 141 | 71.9% |
| Billing | 15 | 7.7% |
| Availability (including rural call completion) | 13 | 6.6% |
| Equipment | 12 | 6.1% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.6% |
| Interference (including signal jammers) | 4 | 2.0% |
| Number Portability (keeping your number if you change providers) | 3 | 1.5% |
| Privacy | 3 | 1.5% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
55 complaints were recorded in this category, representing 18.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 18 | 32.7% |
| Billing | 18 | 32.7% |
| Speed | 11 | 20.0% |
| Interference | 3 | 5.5% |
| Privacy | 3 | 5.5% |
| Equipment | 2 | 3.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
32 complaints were recorded in this category, representing 10.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 8 | 25.0% |
| Billing | 8 | 25.0% |
| Loud Commercials | 7 | 21.9% |
| Indecency | 5 | 15.6% |
| Equipment | 3 | 9.4% |
| Interference | 1 | 3.1% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.