FCC Consumer Complaints – 7 June 2021
Introduction
On Monday, 7 June 2021, 943 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 298 complaints the previous day. Reports were received from 52 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 553 complaints.
Key statistics
- Total complaints
- 943
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (553)
- Most reported state/territory
- California (107)
Where the complaints came from
The 943 complaints recorded on 7 June 2021 were submitted from 660 cities across 52 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 11.3% |
| Texas | 102 | 10.8% |
| Florida | 69 | 7.3% |
| New York | 51 | 5.4% |
| Ohio | 40 | 4.2% |
| Illinois | 35 | 3.7% |
| Georgia | 32 | 3.4% |
| Arizona | 29 | 3.1% |
| Colorado | 28 | 3.0% |
| Virginia | 27 | 2.9% |
| Other states and territories | 417 | 44.2% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 720 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 720 | 76.4% |
| Internet | 135 | 14.3% |
| TV | 71 | 7.5% |
| Radio | 10 | 1.1% |
| Broadband Story | 4 | 0.4% |
| Emergency | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
720 complaints were recorded in this category, representing 76.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 553 | 76.8% |
| Billing | 62 | 8.6% |
| Availability (including rural call completion) | 34 | 4.7% |
| Equipment | 25 | 3.5% |
| Number Portability (keeping your number if you change providers) | 13 | 1.8% |
| Junk Faxes | 10 | 1.4% |
| Privacy | 9 | 1.3% |
| Interference (including signal jammers) | 8 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Rural Call Completion | 1 | 0.1% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
135 complaints were recorded in this category, representing 14.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 55 | 40.7% |
| Billing | 45 | 33.3% |
| Speed | 19 | 14.1% |
| Equipment | 6 | 4.4% |
| Privacy | 6 | 4.4% |
| Interference | 4 | 3.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
71 complaints were recorded in this category, representing 7.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 42.3% |
| Availability | 20 | 28.2% |
| Loud Commercials | 12 | 16.9% |
| Indecency | 5 | 7.0% |
| Interference | 3 | 4.2% |
| Equipment | 1 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 553 complaints relating to unwanted calls were recorded on this date, representing 58.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 10 | 1.8% |
| (999) 999-9999 | 3 | 0.5% |
| (315) 232-8257 | 2 | 0.4% |
| (844) 494-7248 | 2 | 0.4% |
| (202) 291-3145 | 1 | 0.2% |
| (202) 330-3728 | 1 | 0.2% |
| (202) 519-4461 | 1 | 0.2% |
| (202) 559-1792 | 1 | 0.2% |
| (202) 843-5886 | 1 | 0.2% |
| (208) 639-1023 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.