FCC Consumer Complaints – 8 June 2021
Introduction
On 8 June 2021, 932 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 943 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 564 complaints.
Key statistics
- Total complaints
- 932
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (564)
- Most reported state/territory
- California (104)
Where the complaints came from
Across 638 cities in 50 states and territories, a total of 932 complaints were recorded on 8 June 2021. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 104 | 11.2% |
| Texas | 85 | 9.1% |
| Florida | 81 | 8.7% |
| New York | 53 | 5.7% |
| Pennsylvania | 39 | 4.2% |
| Georgia | 34 | 3.6% |
| Maryland | 34 | 3.6% |
| Ohio | 34 | 3.6% |
| Colorado | 32 | 3.4% |
| Illinois | 32 | 3.4% |
| Other states and territories | 403 | 43.2% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 722 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 722 | 77.5% |
| Internet | 146 | 15.7% |
| TV | 50 | 5.4% |
| Broadband Story | 6 | 0.6% |
| Radio | 5 | 0.5% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
Phone complaints
722 complaints were recorded in this category, representing 77.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 564 | 78.1% |
| Billing | 53 | 7.3% |
| Availability (including rural call completion) | 36 | 5.0% |
| Equipment | 27 | 3.7% |
| Number Portability (keeping your number if you change providers) | 13 | 1.8% |
| Junk Faxes | 10 | 1.4% |
| Privacy | 10 | 1.4% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 3 | 0.4% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
146 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 54 | 37.0% |
| Availability | 53 | 36.3% |
| Speed | 16 | 11.0% |
| Privacy | 9 | 6.2% |
| Equipment | 8 | 5.5% |
| Interference | 6 | 4.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
50 complaints were recorded in this category, representing 5.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 27 | 54.0% |
| Availability | 11 | 22.0% |
| Equipment | 4 | 8.0% |
| Indecency | 4 | 8.0% |
| Loud Commercials | 4 | 8.0% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 564 complaints relating to unwanted calls were recorded on this date, representing 60.5% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 9 | 1.6% |
| (254) 791-8686 | 2 | 0.4% |
| (555) 555-5555 | 2 | 0.4% |
| (800) 249-7097 | 2 | 0.4% |
| (800) 446-8848 | 2 | 0.4% |
| (817) 409-7661 | 2 | 0.4% |
| (833) 576-2213 | 2 | 0.4% |
| (855) 744-0681 | 2 | 0.4% |
| (201) 269-8544 | 1 | 0.2% |
| (202) 841-6978 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.