FCC Consumer Complaints – 9 June 2021
Introduction
On Wednesday, 9 June 2021, 1114 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 932 complaints the day before. The complaints came from 52 states and territories, with Florida reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 680 complaints.
Key statistics
- Total complaints
- 1114
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (680)
- Most reported state/territory
- Florida (132)
Where the complaints came from
The 1114 complaints recorded on 9 June 2021 were submitted from 686 cities across 52 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Florida | 132 | 11.8% |
| California | 113 | 10.1% |
| Texas | 92 | 8.3% |
| New York | 61 | 5.5% |
| Tennessee | 53 | 4.8% |
| Pennsylvania | 42 | 3.8% |
| Georgia | 37 | 3.3% |
| New Jersey | 35 | 3.1% |
| Arizona | 34 | 3.1% |
| North Carolina | 33 | 3.0% |
| Other states and territories | 480 | 43.1% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 859 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 859 | 77.1% |
| Internet | 158 | 14.2% |
| TV | 70 | 6.3% |
| Radio | 20 | 1.8% |
| Accessibility | 3 | 0.3% |
| Broadband Story | 3 | 0.3% |
| Emergency | 1 | 0.1% |
Phone complaints
859 complaints were recorded in this category, representing 77.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 680 | 79.2% |
| Billing | 55 | 6.4% |
| Availability (including rural call completion) | 45 | 5.2% |
| Equipment | 28 | 3.3% |
| Junk Faxes | 19 | 2.2% |
| Number Portability (keeping your number if you change providers) | 14 | 1.6% |
| Privacy | 7 | 0.8% |
| Interference (including signal jammers) | 6 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.3% |
| Slamming (change of your carrier without permission) | 2 | 0.2% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
158 complaints were recorded in this category, representing 14.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 62 | 39.2% |
| Availability | 50 | 31.6% |
| Speed | 23 | 14.6% |
| Interference | 10 | 6.3% |
| Equipment | 8 | 5.1% |
| Privacy | 5 | 3.2% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
70 complaints were recorded in this category, representing 6.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 31 | 44.3% |
| Availability | 20 | 28.6% |
| Loud Commercials | 7 | 10.0% |
| Indecency | 5 | 7.1% |
| Equipment | 4 | 5.7% |
| Interference | 3 | 4.3% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
680 complaints relating to unwanted calls were recorded on this date, accounting for 61% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (407) 966-1588 | 17 | 2.5% |
| (559) 633-1489 | 14 | 2.1% |
| (916) 471-4917 | 10 | 1.5% |
| (562) 427-3890 | 2 | 0.3% |
| (202) 868-8622 | 1 | 0.1% |
| (202) 925-6617 | 1 | 0.1% |
| (202) 951-4944 | 1 | 0.1% |
| (203) 433-5987 | 1 | 0.1% |
| (203) 520-5363 | 1 | 0.1% |
| (203) 693-9778 | 1 | 0.1% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (469) 694-7084 | 16 | 2.4% |
| (866) 202-4955 | 15 | 2.2% |
| (866) 204-4885 | 11 | 1.6% |
| (315) 232-8257 | 4 | 0.6% |
| (833) 304-1447 | 4 | 0.6% |
| (555) 555-5555 | 2 | 0.3% |
| (562) 427-3890 | 2 | 0.3% |
| (636) 238-2949 | 2 | 0.3% |
| (844) 877-0123 | 2 | 0.3% |
| (201) 898-0141 | 1 | 0.1% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (469) 694-7084 was reported slightly more often than other business contact numbers.
- (407) 966-1588 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.