FCC Consumer Complaints – 10 June 2021
Introduction
A total of 983 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on Thursday, 10 June 2021, this represented a decline from the 1114 complaints recorded the previous day. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. The largest number of complaints related to Unwanted Calls, with 586 complaints.
Key statistics
- Total complaints
- 983
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (586)
- Most reported state/territory
- California (106)
Where the complaints came from
The 983 complaints recorded on 10 June 2021 originated from 647 cities across 53 states and territories. Overall, complaint activity was broadly distributed, with no single state or territory representing a significant proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 106 | 10.8% |
| Texas | 97 | 9.9% |
| Florida | 73 | 7.4% |
| New York | 69 | 7.0% |
| Arizona | 42 | 4.3% |
| Tennessee | 32 | 3.3% |
| North Carolina | 31 | 3.2% |
| Virginia | 31 | 3.2% |
| Ohio | 29 | 3.0% |
| New Jersey | 28 | 2.8% |
| Other states and territories | 440 | 44.8% |
What the complaints were about
The complaints recorded on this date fell into 8 different complaint categories. Phone was the most reported category, with 748 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 748 | 76.1% |
| Internet | 154 | 15.7% |
| TV | 68 | 6.9% |
| Radio | 4 | 0.4% |
| Broadband Story | 3 | 0.3% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
748 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 586 | 78.3% |
| Billing | 48 | 6.4% |
| Availability (including rural call completion) | 37 | 4.9% |
| Equipment | 30 | 4.0% |
| Privacy | 20 | 2.7% |
| Number Portability (keeping your number if you change providers) | 10 | 1.3% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Interference (including signal jammers) | 5 | 0.7% |
| Junk Faxes | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
154 complaints were recorded in this category, representing 15.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 60 | 39.0% |
| Billing | 46 | 29.9% |
| Speed | 20 | 13.0% |
| Equipment | 12 | 7.8% |
| Interference | 8 | 5.2% |
| Privacy | 8 | 5.2% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
68 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 35.3% |
| Availability | 16 | 23.5% |
| Loud Commercials | 8 | 11.8% |
| Indecency | 7 | 10.3% |
| Privacy | 7 | 10.3% |
| Equipment | 4 | 5.9% |
| Interference | 2 | 2.9% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
Unwanted calls
A total of 586 complaints relating to unwanted calls were recorded on this date, representing 59.6% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 11 | 1.9% |
| (833) 721-2651 | 4 | 0.7% |
| (315) 232-8257 | 3 | 0.5% |
| (480) 576-4429 | 2 | 0.3% |
| (630) 247-4923 | 2 | 0.3% |
| (715) 227-3660 | 2 | 0.3% |
| (844) 877-0123 | 2 | 0.3% |
| (855) 221-0879 | 2 | 0.3% |
| (949) 516-0145 | 2 | 0.3% |
| (201) 640-4926 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.