FCC Consumer Complaints – 11 June 2021
Introduction
The Federal Communications Commission recorded 1016 consumer complaints on 11 June 2021 relating to telecommunications services, complaint volume increased from 983 complaints the day before. The complaints came from 51 states and territories, with California recording the largest share of reports at 190 complaints. Unwanted Calls was the most frequently reported issue, with 672 complaints recorded.
Key statistics
- Total complaints
- 1016
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (672)
- Most reported state/territory
- California (190)
Where the complaints came from
The 1016 complaints recorded on 11 June 2021 were submitted from 626 cities across 51 states and territories. Compared with most days, complaint activity was more concentrated, with California contributing the largest share of complaints. However, the most pronounced city-level concentration was observed in Arizona, where Glendale accounted for 45 of the 68 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 190 | 18.7% |
| Arizona | 68 | 6.7% |
| Florida | 67 | 6.6% |
| New York | 64 | 6.3% |
| Texas | 63 | 6.2% |
| Ohio | 36 | 3.5% |
| Pennsylvania | 30 | 3.0% |
| Colorado | 28 | 2.8% |
| Illinois | 28 | 2.8% |
| Massachusetts | 28 | 2.8% |
| Other states and territories | 411 | 40.5% |
Location highlight
Glendale accounted for the majority of complaints recorded in Arizona.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 804 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 804 | 79.1% |
| Internet | 129 | 12.7% |
| TV | 69 | 6.8% |
| Radio | 6 | 0.6% |
| Emergency | 5 | 0.5% |
| Accessibility | 2 | 0.2% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
804 complaints were recorded in this category, representing 79.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 672 | 83.6% |
| Billing | 45 | 5.6% |
| Availability (including rural call completion) | 35 | 4.4% |
| Equipment | 21 | 2.6% |
| Privacy | 13 | 1.6% |
| Number Portability (keeping your number if you change providers) | 7 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.6% |
| Interference (including signal jammers) | 3 | 0.4% |
| Junk Faxes | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
129 complaints were recorded in this category, representing 12.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 45 | 34.9% |
| Availability | 43 | 33.3% |
| Speed | 16 | 12.4% |
| Interference | 11 | 8.5% |
| Equipment | 7 | 5.4% |
| Privacy | 7 | 5.4% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
69 complaints were recorded in this category, representing 6.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 47.8% |
| Availability | 14 | 20.3% |
| Equipment | 9 | 13.0% |
| Indecency | 7 | 10.1% |
| Loud Commercials | 6 | 8.7% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
672 complaints relating to unwanted calls were recorded on this date, accounting for 66.1% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 7 | 1.0% |
| (623) 299-8272 | 6 | 0.9% |
| (623) 303-5367 | 4 | 0.6% |
| (928) 218-8697 | 4 | 0.6% |
| (315) 232-8257 | 3 | 0.4% |
| (469) 694-7084 | 3 | 0.4% |
| (520) 210-9550 | 3 | 0.4% |
| (520) 337-5410 | 3 | 0.4% |
| (210) 672-1990 | 2 | 0.3% |
| (301) 973-3932 | 2 | 0.3% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (833) 304-1447 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.