FCC Consumer Complaints – 12 June 2021
Introduction
The Federal Communications Commission recorded 417 consumer complaints on 12 June 2021 relating to telecommunications services, complaint volume fell from 1016 complaints the day before. Complaints were reported across 44 states and territories, and California generated the highest number of submissions with 73 complaints. Complaints were most commonly associated with Unwanted Calls, accounting for 253 complaints.
Key statistics
- Total complaints
- 417
- States & territories reporting
- 44
- Most common issue
- Unwanted Calls (253)
- Most reported state/territory
- California (73)
Where the complaints came from
A total of 417 complaints were recorded on 12 June 2021, with reports originating from 283 cities in 44 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 73 | 17.5% |
| Texas | 34 | 8.2% |
| Arizona | 25 | 6.0% |
| Florida | 24 | 5.8% |
| New York | 20 | 4.8% |
| New Jersey | 18 | 4.3% |
| Georgia | 15 | 3.6% |
| North Carolina | 15 | 3.6% |
| Washington | 15 | 3.6% |
| Massachusetts | 14 | 3.4% |
| Other states and territories | 164 | 39.3% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 311 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 311 | 74.6% |
| Internet | 64 | 15.3% |
| TV | 30 | 7.2% |
| Radio | 9 | 2.2% |
| Accessibility | 1 | 0.2% |
| Broadband Story | 1 | 0.2% |
| Emergency | 1 | 0.2% |
Phone complaints
311 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 253 | 81.4% |
| Billing | 19 | 6.1% |
| Availability (including rural call completion) | 18 | 5.8% |
| Equipment | 7 | 2.3% |
| Privacy | 5 | 1.6% |
| Interference (including signal jammers) | 4 | 1.3% |
| Number Portability (keeping your number if you change providers) | 3 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.6% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
64 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 24 | 37.5% |
| Billing | 21 | 32.8% |
| Speed | 12 | 18.8% |
| Equipment | 3 | 4.7% |
| Privacy | 3 | 4.7% |
| Interference | 1 | 1.6% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
30 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 9 | 30.0% |
| Loud Commercials | 7 | 23.3% |
| Availability | 6 | 20.0% |
| Indecency | 6 | 20.0% |
| Interference | 1 | 3.3% |
| Privacy | 1 | 3.3% |
A broad mix of issues was reported in this category, with Billing, Loud Commercials and Availability among the most common.
Unwanted calls
A total of 253 complaints relating to unwanted calls were recorded on this date, representing 60.7% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 5 | 2.0% |
| (520) 317-0627 | 2 | 0.8% |
| (928) 379-5899 | 2 | 0.8% |
| (203) 396-6514 | 1 | 0.4% |
| (203) 855-0052 | 1 | 0.4% |
| (205) 963-0597 | 1 | 0.4% |
| (208) 489-0431 | 1 | 0.4% |
| (214) 460-5342 | 1 | 0.4% |
| (214) 885-8198 | 1 | 0.4% |
| (302) 616-9991 | 1 | 0.4% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.