FCC Consumer Complaints – 13 June 2021
Introduction
On 13 June 2021, the Federal Communications Commission recorded 306 consumer complaints relating to telecommunications services, this was lower than the 417 complaints recorded the previous day. Complaints were reported across 47 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 120 complaints recorded.
Key statistics
- Total complaints
- 306
- States & territories reporting
- 47
- Most common issue
- Unwanted Calls (120)
- Most reported state/territory
- California (39)
Where the complaints came from
On 13 June 2021, the 306 complaints recorded by the Federal Communications Commission were reported from 236 cities across 47 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 39 | 12.7% |
| Tennessee | 27 | 8.8% |
| Florida | 21 | 6.9% |
| Arizona | 17 | 5.6% |
| Texas | 17 | 5.6% |
| New York | 16 | 5.2% |
| Virginia | 15 | 4.9% |
| Georgia | 13 | 4.2% |
| Illinois | 12 | 3.9% |
| Missouri | 10 | 3.3% |
| Other states and territories | 119 | 38.9% |
Location highlight
Complaints in California were reported across 33 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 6 complaint categories. The largest number of complaints fell within Phone, which accounted for 176 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 176 | 57.5% |
| Internet | 77 | 25.2% |
| TV | 38 | 12.4% |
| Radio | 11 | 3.6% |
| Broadband Story | 3 | 1.0% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
176 complaints were recorded in this category, representing 57.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 120 | 68.2% |
| Billing | 20 | 11.4% |
| Availability (including rural call completion) | 15 | 8.5% |
| Equipment | 7 | 4.0% |
| Number Portability (keeping your number if you change providers) | 4 | 2.3% |
| Privacy | 3 | 1.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.1% |
| Interference (including signal jammers) | 2 | 1.1% |
| Junk Faxes | 2 | 1.1% |
| Slamming (change of your carrier without permission) | 1 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
77 complaints were recorded in this category, representing 25.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 32 | 41.6% |
| Billing | 22 | 28.6% |
| Speed | 10 | 13.0% |
| Interference | 7 | 9.1% |
| Equipment | 3 | 3.9% |
| Privacy | 3 | 3.9% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
38 complaints were recorded in this category, representing 12.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 10 | 26.3% |
| Billing | 9 | 23.7% |
| Indecency | 8 | 21.1% |
| Loud Commercials | 8 | 21.1% |
| Equipment | 2 | 5.3% |
| Interference | 1 | 2.6% |
The remaining complaints in this category were spread across several issues, including Availability, Billing and Indecency.
Unwanted calls
A total of 120 complaints relating to unwanted calls were recorded on this date, representing 39.2% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 17 | 14.2% |
| (252) 668-6118 | 1 | 0.8% |
| (260) 703-3057 | 1 | 0.8% |
| (312) 906-7154 | 1 | 0.8% |
| (316) 232-8257 | 1 | 0.8% |
| (336) 612-3962 | 1 | 0.8% |
| (410) 724-1007 | 1 | 0.8% |
| (414) 764-1261 | 1 | 0.8% |
| (423) 744-5709 | 1 | 0.8% |
| (425) 971-1923 | 1 | 0.8% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.