FCC Consumer Complaints – 14 June 2021
Introduction
On Monday, 14 June 2021, 992 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was higher than the 306 complaints recorded the day before. Complaints were reported across 52 states and territories, with California slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 544 complaints.
Key statistics
- Total complaints
- 992
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (544)
- Most reported state/territory
- California (99)
Where the complaints came from
Across 656 cities in 52 states and territories, a total of 992 complaints were recorded on 14 June 2021. The complaints were widely dispersed, with no single state or territory representing a notable proportion of the total. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 99 | 10.0% |
| Florida | 83 | 8.4% |
| New York | 78 | 7.9% |
| Texas | 78 | 7.9% |
| Arizona | 66 | 6.7% |
| New Jersey | 40 | 4.0% |
| North Carolina | 34 | 3.4% |
| Ohio | 28 | 2.8% |
| Massachusetts | 26 | 2.6% |
| Pennsylvania | 26 | 2.6% |
| Other states and territories | 432 | 43.5% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone accounted for the largest share, with 735 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 735 | 74.1% |
| Internet | 152 | 15.3% |
| TV | 82 | 8.3% |
| Radio | 16 | 1.6% |
| Broadband Story | 3 | 0.3% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
735 complaints were recorded in this category, representing 74.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 544 | 74.0% |
| Billing | 63 | 8.6% |
| Availability (including rural call completion) | 41 | 5.6% |
| Equipment | 34 | 4.6% |
| Privacy | 16 | 2.2% |
| Number Portability (keeping your number if you change providers) | 15 | 2.0% |
| Junk Faxes | 11 | 1.5% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 5 | 0.7% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
152 complaints were recorded in this category, representing 15.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 62 | 40.8% |
| Billing | 47 | 30.9% |
| Speed | 13 | 8.6% |
| Interference | 12 | 7.9% |
| Equipment | 11 | 7.2% |
| Privacy | 7 | 4.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
82 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 29 | 35.4% |
| Indecency | 17 | 20.7% |
| Availability | 15 | 18.3% |
| Loud Commercials | 11 | 13.4% |
| Equipment | 9 | 11.0% |
| Interference | 1 | 1.2% |
The remaining complaints in this category were spread across several issues, including Billing, Indecency and Availability.
Unwanted calls
544 complaints relating to unwanted calls were recorded on this date, accounting for 54.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 14 | 2.6% |
| (928) 379-5899 | 4 | 0.7% |
| (315) 232-8257 | 3 | 0.6% |
| (254) 791-8686 | 2 | 0.4% |
| (520) 377-5410 | 2 | 0.4% |
| (833) 231-2083 | 2 | 0.4% |
| (999) 999-9999 | 2 | 0.4% |
| (201) 578-5392 | 1 | 0.2% |
| (202) 514-2000 | 1 | 0.2% |
| (202) 977-2514 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.