FCC Consumer Complaints – 15 June 2021
Introduction
The Federal Communications Commission recorded 1079 consumer complaints on 15 June 2021 relating to telecommunications services, this represented an increase from the 992 complaints recorded the day before. Complaints were reported across 52 states and territories, with New York slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 581 complaints.
Key statistics
- Total complaints
- 1079
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (581)
- Most reported state/territory
- New York (148)
Where the complaints came from
The 1079 complaints recorded on 15 June 2021 were submitted from 671 cities across 52 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. Despite the overall distribution, a notable concentration at the city level was observed in New York, where New york accounted for 101 of the 148 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| New York | 148 | 13.7% |
| Texas | 90 | 8.3% |
| California | 87 | 8.1% |
| Florida | 86 | 8.0% |
| Virginia | 40 | 3.7% |
| Pennsylvania | 36 | 3.3% |
| Arizona | 35 | 3.2% |
| North Carolina | 32 | 3.0% |
| Illinois | 31 | 2.9% |
| Massachusetts | 30 | 2.8% |
| Other states and territories | 458 | 42.4% |
Location highlight
Complaints in New York were heavily concentrated in New york, which accounted for the majority of reports within the state.
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone accounted for the largest share, with 757 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 757 | 70.2% |
| Internet | 152 | 14.1% |
| TV | 150 | 13.9% |
| Radio | 11 | 1.0% |
| Broadband Story | 5 | 0.5% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
757 complaints were recorded in this category, representing 70.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 581 | 76.8% |
| Billing | 55 | 7.3% |
| Availability (including rural call completion) | 50 | 6.6% |
| Equipment | 23 | 3.0% |
| Number Portability (keeping your number if you change providers) | 14 | 1.8% |
| Junk Faxes | 12 | 1.6% |
| Privacy | 10 | 1.3% |
| Interference (including signal jammers) | 8 | 1.1% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.5% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
152 complaints were recorded in this category, representing 14.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 61 | 40.1% |
| Billing | 46 | 30.3% |
| Speed | 20 | 13.2% |
| Equipment | 16 | 10.5% |
| Privacy | 6 | 3.9% |
| Interference | 3 | 2.0% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
150 complaints were recorded in this category, representing 13.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 95 | 63.3% |
| Billing | 35 | 23.3% |
| Availability | 15 | 10.0% |
| Loud Commercials | 3 | 2.0% |
| Interference | 2 | 1.3% |
The largest share of complaints in this category related to Indecency and Billing, with fewer reports falling into other issue types.
Unwanted calls
581 complaints relating to unwanted calls were recorded on this date, accounting for 53.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 11 | 1.9% |
| (928) 379-5899 | 5 | 0.9% |
| (315) 232-8257 | 4 | 0.7% |
| (386) 219-1270 | 2 | 0.3% |
| (623) 632-0425 | 2 | 0.3% |
| (623) 882-6234 | 2 | 0.3% |
| (201) 315-0087 | 1 | 0.2% |
| (201) 436-3136 | 1 | 0.2% |
| (201) 473-9532 | 1 | 0.2% |
| (201) 546-5801 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.