FCC Consumer Complaints – 16 June 2021
Introduction
The Federal Communications Commission recorded 1102 consumer complaints on 16 June 2021 relating to telecommunications services, complaint volume increased from 1079 complaints the day before. The complaints came from 52 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 658 complaints recorded.
Key statistics
- Total complaints
- 1102
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (658)
- Most reported state/territory
- Texas (106)
Where the complaints came from
The 1102 complaints recorded on 16 June 2021 originated from 659 cities across 52 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Illinois, where Spring Grove accounted for 46 of the 72 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 106 | 9.6% |
| California | 105 | 9.5% |
| Florida | 89 | 8.1% |
| Illinois | 72 | 6.5% |
| New York | 63 | 5.7% |
| Ohio | 47 | 4.3% |
| Colorado | 44 | 4.0% |
| North Carolina | 40 | 3.6% |
| Maryland | 35 | 3.2% |
| Georgia | 29 | 2.6% |
| Other states and territories | 472 | 42.8% |
Location highlight
A large share of complaints in Illinois originated from Spring Grove, which accounted for most reports within the state.
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 822 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 822 | 74.6% |
| Internet | 190 | 17.2% |
| TV | 71 | 6.4% |
| Radio | 12 | 1.1% |
| Emergency | 4 | 0.4% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
822 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 658 | 80.0% |
| Availability (including rural call completion) | 50 | 6.1% |
| Billing | 50 | 6.1% |
| Equipment | 29 | 3.5% |
| Number Portability (keeping your number if you change providers) | 12 | 1.5% |
| Interference (including signal jammers) | 8 | 1.0% |
| Junk Faxes | 7 | 0.9% |
| Privacy | 4 | 0.5% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
190 complaints were recorded in this category, representing 17.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 86 | 45.3% |
| Billing | 54 | 28.4% |
| Interference | 20 | 10.5% |
| Speed | 19 | 10.0% |
| Equipment | 6 | 3.2% |
| Privacy | 5 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
71 complaints were recorded in this category, representing 6.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 19 | 26.8% |
| Billing | 16 | 22.5% |
| Indecency | 14 | 19.7% |
| Loud Commercials | 12 | 16.9% |
| Equipment | 5 | 7.0% |
| Interference | 3 | 4.2% |
| Privacy | 2 | 2.8% |
Complaints in this category covered a range of issues, including Availability, Billing and Indecency.
Unwanted calls
There were 658 complaints relating to unwanted calls on this date, representing 59.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (559) 702-0248 | 18 | 2.7% |
| (508) 687-1759 | 2 | 0.3% |
| (800) 892-2253 | 2 | 0.3% |
| (202) 918-1619 | 1 | 0.2% |
| (202) 935-6752 | 1 | 0.2% |
| (202) 963-0670 | 1 | 0.2% |
| (202) 964-2002 | 1 | 0.2% |
| (205) 528-9441 | 1 | 0.2% |
| (207) 693-4093 | 1 | 0.2% |
| (207) 800-3482 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (469) 694-7084 | 18 | 2.7% |
| (833) 304-1447 | 9 | 1.4% |
| (315) 232-8257 | 8 | 1.2% |
| (217) 247-1227 | 2 | 0.3% |
| (409) 333-5467 | 2 | 0.3% |
| (443) 492-2801 | 2 | 0.3% |
| (630) 453-4914 | 2 | 0.3% |
| (928) 218-8697 | 2 | 0.3% |
| (999) 999-9999 | 2 | 0.3% |
| (202) 852-8638 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (469) 694-7084 stood out as the most frequently reported business contact number.
- (559) 702-0248 stood out as the most frequently reported caller ID number.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.