FCC Consumer Complaints – 17 June 2021
Introduction
On Thursday, 17 June 2021, 1028 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1102 complaints recorded the day before. The complaints came from 50 states and territories, with Texas reporting a modestly higher count than the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 620 complaints.
Key statistics
- Total complaints
- 1028
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (620)
- Most reported state/territory
- Texas (108)
Where the complaints came from
On 17 June 2021, the 1028 complaints recorded by the Federal Communications Commission were reported from 633 cities across 50 states and territories. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 108 | 10.5% |
| California | 98 | 9.5% |
| Florida | 73 | 7.1% |
| Illinois | 65 | 6.3% |
| New York | 64 | 6.2% |
| Arizona | 59 | 5.7% |
| Virginia | 34 | 3.3% |
| Pennsylvania | 32 | 3.1% |
| Colorado | 28 | 2.7% |
| North Carolina | 28 | 2.7% |
| Other states and territories | 436 | 42.4% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 759 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 759 | 73.8% |
| Internet | 192 | 18.7% |
| TV | 61 | 5.9% |
| Radio | 9 | 0.9% |
| Emergency | 3 | 0.3% |
| Accessibility | 2 | 0.2% |
| Broadband Story | 2 | 0.2% |
Phone complaints
759 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 620 | 81.7% |
| Availability (including rural call completion) | 46 | 6.1% |
| Billing | 44 | 5.8% |
| Equipment | 20 | 2.6% |
| Junk Faxes | 9 | 1.2% |
| Privacy | 7 | 0.9% |
| Interference (including signal jammers) | 5 | 0.7% |
| Number Portability (keeping your number if you change providers) | 5 | 0.7% |
| Cramming (unauthorized charges on your phone bill) | 2 | 0.3% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
192 complaints were recorded in this category, representing 18.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 80 | 41.7% |
| Billing | 64 | 33.3% |
| Interference | 19 | 9.9% |
| Speed | 15 | 7.8% |
| Equipment | 9 | 4.7% |
| Privacy | 5 | 2.6% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
61 complaints were recorded in this category, representing 5.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 22 | 36.1% |
| Billing | 20 | 32.8% |
| Equipment | 5 | 8.2% |
| Indecency | 5 | 8.2% |
| Loud Commercials | 5 | 8.2% |
| Interference | 2 | 3.3% |
| Privacy | 2 | 3.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
Unwanted calls
There were 620 complaints relating to unwanted calls on this date, representing 60.3% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 15 | 2.4% |
| (315) 232-8257 | 6 | 1.0% |
| (928) 379-5899 | 5 | 0.8% |
| (469) 694-7084 | 3 | 0.5% |
| (866) 883-4452 | 3 | 0.5% |
| (480) 923-9842 | 2 | 0.3% |
| (517) 890-8004 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (815) 729-5801 | 2 | 0.3% |
| (843) 493-4488 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.