FCC Consumer Complaints – 18 June 2021
Introduction
On Friday, 18 June 2021, 914 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this was lower than the 1028 complaints recorded the previous day. The complaints came from 50 states and territories, with Texas reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 592 complaints recorded.
Key statistics
- Total complaints
- 914
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (592)
- Most reported state/territory
- Texas (86)
Where the complaints came from
Reports recorded on 18 June 2021 show 914 complaints originating from 573 cities across 50 states and territories. Complaint activity was widely distributed across states and territories, with no single location accounting for a notable share of reports. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 86 | 9.4% |
| California | 85 | 9.3% |
| Florida | 83 | 9.1% |
| Illinois | 38 | 4.2% |
| New York | 37 | 4.0% |
| Ohio | 37 | 4.0% |
| North Carolina | 35 | 3.8% |
| Colorado | 32 | 3.5% |
| Georgia | 30 | 3.3% |
| Arizona | 27 | 3.0% |
| Other states and territories | 424 | 46.4% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone was the most reported category, with 716 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 716 | 78.3% |
| Internet | 128 | 14.0% |
| TV | 44 | 4.8% |
| Radio | 14 | 1.5% |
| Broadband Story | 7 | 0.8% |
| Accessibility | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
716 complaints were recorded in this category, representing 78.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 592 | 82.7% |
| Availability (including rural call completion) | 39 | 5.4% |
| Billing | 36 | 5.0% |
| Equipment | 14 | 2.0% |
| Number Portability (keeping your number if you change providers) | 13 | 1.8% |
| Privacy | 8 | 1.1% |
| Interference (including signal jammers) | 6 | 0.8% |
| Cramming (unauthorized charges on your phone bill) | 5 | 0.7% |
| Junk Faxes | 2 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
128 complaints were recorded in this category, representing 14.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 47 | 36.7% |
| Availability | 43 | 33.6% |
| Speed | 16 | 12.5% |
| Equipment | 10 | 7.8% |
| Interference | 8 | 6.3% |
| Privacy | 4 | 3.1% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
44 complaints were recorded in this category, representing 4.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 18 | 40.9% |
| Availability | 9 | 20.5% |
| Loud Commercials | 7 | 15.9% |
| Indecency | 5 | 11.4% |
| Interference | 3 | 6.8% |
| Equipment | 2 | 4.5% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
592 complaints relating to unwanted calls were recorded on this date, accounting for 64.8% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (863) 238-5926 | 15 | 2.5% |
| (424) 287-4798 | 13 | 2.2% |
| (530) 651-2613 | 2 | 0.3% |
| (817) 409-7795 | 2 | 0.3% |
| (970) 449-0949 | 2 | 0.3% |
| (201) 882-4167 | 1 | 0.2% |
| (202) 852-1790 | 1 | 0.2% |
| (203) 293-2338 | 1 | 0.2% |
| (206) 479-3838 | 1 | 0.2% |
| (207) 395-6162 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (469) 694-7084 | 15 | 2.5% |
| (833) 304-1447 | 8 | 1.4% |
| (315) 232-8257 | 6 | 1.0% |
| (928) 379-5899 | 5 | 0.8% |
| (662) 378-6400 | 2 | 0.3% |
| (817) 409-7795 | 2 | 0.3% |
| (929) 213-3299 | 2 | 0.3% |
| (970) 449-0949 | 2 | 0.3% |
| (999) 999-9999 | 2 | 0.3% |
| (202) 852-1790 | 1 | 0.2% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (469) 694-7084 was reported slightly more often than other business contact numbers.
- (863) 238-5926 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.