FCC Consumer Complaints – 19 June 2021
Introduction
On Saturday, 19 June 2021, the Federal Communications Commission recorded 404 consumer complaints relating to telecommunications services, this represented a decline from the 914 complaints recorded the day before. The complaints came from 46 states and territories, with California reporting a modestly higher count than the other locations. Unwanted Calls was the most frequently reported issue, with 190 complaints recorded.
Key statistics
- Total complaints
- 404
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (190)
- Most reported state/territory
- California (50)
Where the complaints came from
On 19 June 2021, the 404 complaints recorded by the Federal Communications Commission were reported from 292 cities across 46 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 50 | 12.4% |
| Texas | 38 | 9.4% |
| New York | 29 | 7.2% |
| Florida | 28 | 6.9% |
| Georgia | 21 | 5.2% |
| North Carolina | 17 | 4.2% |
| Ohio | 16 | 4.0% |
| Illinois | 13 | 3.2% |
| Pennsylvania | 13 | 3.2% |
| Arizona | 12 | 3.0% |
| Other states and territories | 167 | 41.3% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone accounted for the largest share, with 257 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 257 | 63.6% |
| Internet | 96 | 23.8% |
| TV | 37 | 9.2% |
| Radio | 8 | 2.0% |
| Broadband Story | 2 | 0.5% |
| Emergency | 2 | 0.5% |
| Accessibility | 1 | 0.2% |
| Request for Dispute Assistance | 1 | 0.2% |
Phone complaints
257 complaints were recorded in this category, representing 63.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 190 | 73.9% |
| Availability (including rural call completion) | 17 | 6.6% |
| Billing | 17 | 6.6% |
| Equipment | 11 | 4.3% |
| Interference (including signal jammers) | 8 | 3.1% |
| Privacy | 5 | 1.9% |
| Number Portability (keeping your number if you change providers) | 4 | 1.6% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.2% |
| Slamming (change of your carrier without permission) | 2 | 0.8% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
96 complaints were recorded in this category, representing 23.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 39 | 40.6% |
| Billing | 32 | 33.3% |
| Speed | 9 | 9.4% |
| Interference | 8 | 8.3% |
| Equipment | 6 | 6.3% |
| Privacy | 2 | 2.1% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
37 complaints were recorded in this category, representing 9.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 11 | 29.7% |
| Loud Commercials | 11 | 29.7% |
| Indecency | 8 | 21.6% |
| Availability | 5 | 13.5% |
| Privacy | 2 | 5.4% |
The remaining complaints in this category were spread across several issues, including Billing, Loud Commercials and Indecency.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.