FCC Consumer Complaints – 20 June 2021
Introduction
On 20 June 2021, 291 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume fell from 404 complaints the previous day. Reports were received from 43 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 110 complaints.
Key statistics
- Total complaints
- 291
- States & territories reporting
- 43
- Most common issue
- Unwanted Calls (110)
- Most reported state/territory
- California (34)
Where the complaints came from
A total of 291 complaints were recorded on 20 June 2021, with reports originating from 217 cities in 43 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 34 | 11.7% |
| Texas | 22 | 7.6% |
| New York | 21 | 7.2% |
| Florida | 17 | 5.8% |
| Pennsylvania | 16 | 5.5% |
| Illinois | 11 | 3.8% |
| Kentucky | 11 | 3.8% |
| Virginia | 11 | 3.8% |
| Georgia | 10 | 3.4% |
| North Carolina | 10 | 3.4% |
| Other states and territories | 128 | 44.0% |
Location highlight
California had the widest distribution of complaints, with reports originating from 26 different cities.
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 158 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 158 | 54.3% |
| Internet | 64 | 22.0% |
| TV | 53 | 18.2% |
| Broadband Story | 6 | 2.1% |
| Radio | 6 | 2.1% |
| Emergency | 3 | 1.0% |
| Accessibility | 1 | 0.3% |
Phone complaints
158 complaints were recorded in this category, representing 54.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 110 | 69.6% |
| Availability (including rural call completion) | 17 | 10.8% |
| Billing | 9 | 5.7% |
| Equipment | 8 | 5.1% |
| Privacy | 6 | 3.8% |
| Interference (including signal jammers) | 3 | 1.9% |
| Number Portability (keeping your number if you change providers) | 3 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 2 | 1.3% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
64 complaints were recorded in this category, representing 22.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 25 | 39.1% |
| Availability | 20 | 31.3% |
| Speed | 9 | 14.1% |
| Interference | 7 | 10.9% |
| Equipment | 2 | 3.1% |
| Privacy | 1 | 1.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
53 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 18 | 34.0% |
| Availability | 12 | 22.6% |
| Billing | 10 | 18.9% |
| Indecency | 7 | 13.2% |
| Interference | 4 | 7.5% |
| Equipment | 2 | 3.8% |
Complaints in this category covered a range of issues, including Loud Commercials, Availability and Billing.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.