FCC Consumer Complaints – 21 June 2021
Introduction
On Monday, 21 June 2021, the Federal Communications Commission recorded 953 consumer complaints relating to telecommunications services, this represented an increase from the 291 complaints recorded the previous day. The complaints came from 52 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 528 complaints.
Key statistics
- Total complaints
- 953
- States & territories reporting
- 52
- Most common issue
- Unwanted Calls (528)
- Most reported state/territory
- California (109)
Where the complaints came from
The 953 complaints recorded on 21 June 2021 were submitted from 659 cities across 52 states and territories. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 109 | 11.4% |
| Texas | 84 | 8.8% |
| Florida | 77 | 8.1% |
| New York | 65 | 6.8% |
| North Carolina | 42 | 4.4% |
| Virginia | 36 | 3.8% |
| Pennsylvania | 34 | 3.6% |
| Kentucky | 31 | 3.3% |
| Massachusetts | 28 | 2.9% |
| Indiana | 27 | 2.8% |
| Other states and territories | 419 | 44.0% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 695 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 695 | 72.9% |
| Internet | 158 | 16.6% |
| TV | 77 | 8.1% |
| Radio | 11 | 1.2% |
| Accessibility | 5 | 0.5% |
| Broadband Story | 5 | 0.5% |
| Request for Dispute Assistance | 2 | 0.2% |
Phone complaints
695 complaints were recorded in this category, representing 72.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 528 | 76.0% |
| Billing | 63 | 9.1% |
| Availability (including rural call completion) | 40 | 5.8% |
| Equipment | 22 | 3.2% |
| Interference (including signal jammers) | 11 | 1.6% |
| Junk Faxes | 10 | 1.4% |
| Number Portability (keeping your number if you change providers) | 10 | 1.4% |
| Privacy | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
158 complaints were recorded in this category, representing 16.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 63 | 39.9% |
| Billing | 55 | 34.8% |
| Speed | 15 | 9.5% |
| Interference | 12 | 7.6% |
| Equipment | 8 | 5.1% |
| Privacy | 5 | 3.2% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
77 complaints were recorded in this category, representing 8.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 33 | 42.9% |
| Availability | 21 | 27.3% |
| Loud Commercials | 10 | 13.0% |
| Equipment | 5 | 6.5% |
| Indecency | 4 | 5.2% |
| Interference | 2 | 2.6% |
| Privacy | 2 | 2.6% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 528 complaints relating to unwanted calls on this date, representing 55.4% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 10 | 1.9% |
| (315) 232-8257 | 6 | 1.1% |
| (757) 982-7581 | 2 | 0.4% |
| (800) 249-7097 | 2 | 0.4% |
| (201) 389-3887 | 1 | 0.2% |
| (202) 370-1419 | 1 | 0.2% |
| (202) 392-6128 | 1 | 0.2% |
| (202) 803-5949 | 1 | 0.2% |
| (207) 204-5094 | 1 | 0.2% |
| (207) 507-2431 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.