FCC Consumer Complaints – 22 June 2021
Introduction
On 22 June 2021, 1015 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, complaint volume increased from 953 complaints the day before. The complaints came from 53 states and territories, with California reporting a modestly higher count than the other locations. The most common issue reported was Unwanted Calls, accounting for 607 complaints.
Key statistics
- Total complaints
- 1015
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (607)
- Most reported state/territory
- California (107)
Where the complaints came from
On 22 June 2021, the 1015 complaints recorded by the Federal Communications Commission were reported from 659 cities across 53 states and territories. Activity was spread across states and territories, with no single location accounting for a substantial share of complaints. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 107 | 10.5% |
| Texas | 76 | 7.5% |
| Florida | 72 | 7.1% |
| New York | 64 | 6.3% |
| Arizona | 49 | 4.8% |
| North Carolina | 37 | 3.6% |
| Pennsylvania | 35 | 3.4% |
| Colorado | 34 | 3.3% |
| Virginia | 34 | 3.3% |
| Illinois | 30 | 3.0% |
| Other states and territories | 474 | 46.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. The largest number of complaints fell within Phone, which accounted for 772 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 772 | 76.1% |
| Internet | 162 | 16.0% |
| TV | 66 | 6.5% |
| Radio | 6 | 0.6% |
| Accessibility | 4 | 0.4% |
| Broadband Story | 4 | 0.4% |
| Emergency | 1 | 0.1% |
Phone complaints
772 complaints were recorded in this category, representing 76.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 607 | 78.6% |
| Billing | 47 | 6.1% |
| Availability (including rural call completion) | 43 | 5.6% |
| Equipment | 22 | 2.8% |
| Number Portability (keeping your number if you change providers) | 14 | 1.8% |
| Privacy | 13 | 1.7% |
| Junk Faxes | 10 | 1.3% |
| Interference (including signal jammers) | 7 | 0.9% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Rural Call Completion | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
162 complaints were recorded in this category, representing 16.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 61 | 37.7% |
| Availability | 60 | 37.0% |
| Speed | 18 | 11.1% |
| Interference | 8 | 4.9% |
| Privacy | 8 | 4.9% |
| Equipment | 7 | 4.3% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
66 complaints were recorded in this category, representing 6.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 30 | 45.5% |
| Availability | 16 | 24.2% |
| Loud Commercials | 10 | 15.2% |
| Indecency | 5 | 7.6% |
| Equipment | 3 | 4.5% |
| Interference | 1 | 1.5% |
| Privacy | 1 | 1.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
There were 607 complaints relating to unwanted calls on this date, representing 59.8% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 8 | 1.3% |
| (833) 304-1447 | 6 | 1.0% |
| (323) 250-4577 | 2 | 0.3% |
| (541) 224-7322 | 2 | 0.3% |
| (662) 254-5319 | 2 | 0.3% |
| (703) 215-3993 | 2 | 0.3% |
| (772) 783-1485 | 2 | 0.3% |
| (818) 533-9810 | 2 | 0.3% |
| (201) 425-4174 | 1 | 0.2% |
| (202) 330-4086 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (315) 232-8257 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.