FCC Consumer Complaints – 23 June 2021
Introduction
On 23 June 2021, the Federal Communications Commission recorded 1004 consumer complaints relating to telecommunications services, this represented a decline from the 1015 complaints recorded the day before. Complaints were reported across 50 states and territories, with Texas slightly ahead of the other locations. The most common issue reported was Unwanted Calls, accounting for 596 complaints.
Key statistics
- Total complaints
- 1004
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (596)
- Most reported state/territory
- Texas (106)
Where the complaints came from
Reports recorded on 23 June 2021 show 1004 complaints originating from 630 cities across 50 states and territories. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. Despite the overall distribution, a notable concentration at the city level was observed in Illinois, where Spring Grove accounted for 42 of the 69 complaints recorded in the state.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 106 | 10.6% |
| California | 98 | 9.8% |
| New York | 72 | 7.2% |
| Illinois | 69 | 6.9% |
| Florida | 61 | 6.1% |
| Pennsylvania | 40 | 4.0% |
| North Carolina | 35 | 3.5% |
| Maryland | 34 | 3.4% |
| Georgia | 32 | 3.2% |
| Colorado | 29 | 2.9% |
| Other states and territories | 423 | 42.1% |
Location highlight
Spring Grove accounted for the majority of complaints recorded in Illinois.
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone was the most reported category, with 749 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 749 | 74.6% |
| Internet | 181 | 18.0% |
| TV | 60 | 6.0% |
| Radio | 8 | 0.8% |
| Accessibility | 2 | 0.2% |
| Emergency | 2 | 0.2% |
| Broadband Story | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
749 complaints were recorded in this category, representing 74.6% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 596 | 79.6% |
| Availability (including rural call completion) | 46 | 6.1% |
| Billing | 45 | 6.0% |
| Equipment | 24 | 3.2% |
| Junk Faxes | 14 | 1.9% |
| Cramming (unauthorized charges on your phone bill) | 7 | 0.9% |
| Interference (including signal jammers) | 5 | 0.7% |
| Number Portability (keeping your number if you change providers) | 5 | 0.7% |
| Privacy | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
181 complaints were recorded in this category, representing 18.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 79 | 43.6% |
| Billing | 58 | 32.0% |
| Speed | 19 | 10.5% |
| Interference | 13 | 7.2% |
| Equipment | 9 | 5.0% |
| Privacy | 3 | 1.7% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
60 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 23 | 38.3% |
| Availability | 17 | 28.3% |
| Loud Commercials | 9 | 15.0% |
| Indecency | 7 | 11.7% |
| Equipment | 3 | 5.0% |
| Interference | 1 | 1.7% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
596 complaints relating to unwanted calls were recorded on this date, accounting for 59.4% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 6 | 1.0% |
| (833) 304-1447 | 6 | 1.0% |
| (304) 931-7156 | 2 | 0.3% |
| (813) 881-1700 | 2 | 0.3% |
| (202) 221-3772 | 1 | 0.2% |
| (202) 330-3761 | 1 | 0.2% |
| (202) 675-6000 | 1 | 0.2% |
| (202) 900-7856 | 1 | 0.2% |
| (205) 267-0368 | 1 | 0.2% |
| (205) 710-8724 | 1 | 0.2% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.