FCC Consumer Complaints – 24 June 2021
Introduction
The Federal Communications Commission recorded 1058 consumer complaints on 24 June 2021 relating to telecommunications services, this represented an increase from the 1004 complaints recorded the day before. Complaints were reported across 53 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 621 complaints.
Key statistics
- Total complaints
- 1058
- States & territories reporting
- 53
- Most common issue
- Unwanted Calls (621)
- Most reported state/territory
- California (126)
Where the complaints came from
A total of 1058 complaints were recorded on 24 June 2021, with reports originating from 675 cities in 53 states and territories. Complaint reports were spread across multiple states and territories, without any one location accounting for a large share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 126 | 11.9% |
| Texas | 104 | 9.8% |
| Florida | 70 | 6.6% |
| New York | 64 | 6.0% |
| Illinois | 50 | 4.7% |
| Arizona | 43 | 4.1% |
| Pennsylvania | 33 | 3.1% |
| Ohio | 32 | 3.0% |
| Maryland | 29 | 2.7% |
| North Carolina | 29 | 2.7% |
| Other states and territories | 470 | 44.4% |
Location highlight
Complaints in California were reported across 84 cities, the widest spread observed on this date.
What the complaints were about
A total of 8 complaint categories were represented in the complaints recorded on this date. The largest number of complaints fell within Phone, which accounted for 781 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 781 | 73.8% |
| Internet | 189 | 17.9% |
| TV | 64 | 6.0% |
| Radio | 16 | 1.5% |
| Broadband Story | 4 | 0.4% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
781 complaints were recorded in this category, representing 73.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 621 | 79.5% |
| Billing | 53 | 6.8% |
| Availability (including rural call completion) | 33 | 4.2% |
| Equipment | 31 | 4.0% |
| Number Portability (keeping your number if you change providers) | 15 | 1.9% |
| Privacy | 10 | 1.3% |
| Junk Faxes | 8 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Interference (including signal jammers) | 3 | 0.4% |
| Slamming (change of your carrier without permission) | 1 | 0.1% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
189 complaints were recorded in this category, representing 17.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 77 | 40.7% |
| Billing | 66 | 34.9% |
| Equipment | 15 | 7.9% |
| Privacy | 11 | 5.8% |
| Interference | 10 | 5.3% |
| Speed | 10 | 5.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
64 complaints were recorded in this category, representing 6.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 17 | 26.6% |
| Availability | 15 | 23.4% |
| Billing | 15 | 23.4% |
| Loud Commercials | 8 | 12.5% |
| Equipment | 5 | 7.8% |
| Interference | 3 | 4.7% |
| Privacy | 1 | 1.6% |
A broad mix of issues was reported in this category, with Indecency, Availability and Billing among the most common.
Unwanted calls
There were 621 complaints relating to unwanted calls on this date, representing 58.7% of all complaints. Caller ID and business contact number details are listed below where there is enough concentration to make the data meaningful.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 12 | 1.9% |
| (315) 232-8257 | 5 | 0.8% |
| (706) 212-6849 | 3 | 0.5% |
| (989) 256-8058 | 3 | 0.5% |
| (419) 694-3084 | 2 | 0.3% |
| (623) 253-3693 | 2 | 0.3% |
| (786) 244-5228 | 2 | 0.3% |
| (800) 249-7097 | 2 | 0.3% |
| (888) 421-2298 | 2 | 0.3% |
| (928) 212-4109 | 2 | 0.3% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.