FCC Consumer Complaints – 25 June 2021
Introduction
A total of 943 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 25 June 2021, this was lower than the 1058 complaints recorded the previous day. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 585 complaints.
Key statistics
- Total complaints
- 943
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (585)
- Most reported state/territory
- California (111)
Where the complaints came from
On 25 June 2021, the 943 complaints recorded by the Federal Communications Commission were reported from 650 cities across 50 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 111 | 11.8% |
| Texas | 79 | 8.4% |
| Florida | 77 | 8.2% |
| New York | 56 | 5.9% |
| Illinois | 41 | 4.3% |
| Massachusetts | 39 | 4.1% |
| North Carolina | 36 | 3.8% |
| Ohio | 33 | 3.5% |
| New Jersey | 32 | 3.4% |
| Pennsylvania | 31 | 3.3% |
| Other states and territories | 408 | 43.3% |
What the complaints were about
A total of 7 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 717 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 717 | 76.0% |
| Internet | 130 | 13.8% |
| TV | 80 | 8.5% |
| Radio | 10 | 1.1% |
| Emergency | 4 | 0.4% |
| Accessibility | 1 | 0.1% |
| Broadband Story | 1 | 0.1% |
Phone complaints
717 complaints were recorded in this category, representing 76.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 585 | 81.6% |
| Billing | 42 | 5.9% |
| Availability (including rural call completion) | 33 | 4.6% |
| Equipment | 23 | 3.2% |
| Number Portability (keeping your number if you change providers) | 11 | 1.5% |
| Interference (including signal jammers) | 7 | 1.0% |
| Junk Faxes | 7 | 1.0% |
| Privacy | 6 | 0.8% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
| Cramming (unauthorized charges on your phone bill) | 1 | 0.1% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
130 complaints were recorded in this category, representing 13.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 49 | 37.7% |
| Billing | 45 | 34.6% |
| Speed | 12 | 9.2% |
| Equipment | 11 | 8.5% |
| Interference | 10 | 7.7% |
| Privacy | 3 | 2.3% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
80 complaints were recorded in this category, representing 8.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Indecency | 29 | 36.3% |
| Availability | 20 | 25.0% |
| Billing | 18 | 22.5% |
| Loud Commercials | 6 | 7.5% |
| Equipment | 4 | 5.0% |
| Interference | 2 | 2.5% |
| Privacy | 1 | 1.3% |
Indecency and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 585 complaints relating to unwanted calls were recorded on this date, representing 62% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 5 | 0.9% |
| (833) 304-1447 | 5 | 0.9% |
| (866) 883-4452 | 3 | 0.5% |
| (888) 721-2695 | 3 | 0.5% |
| (330) 525-8946 | 2 | 0.3% |
| (555) 555-5555 | 2 | 0.3% |
| (612) 353-4125 | 2 | 0.3% |
| (800) 249-7097 | 2 | 0.3% |
| (813) 881-1700 | 2 | 0.3% |
| (888) 421-2298 | 2 | 0.3% |
Key patterns
- All unwanted call complaints with a recorded service type related to None.
- Prerecorded Voice was reported slightly more often than other call types.
- Several business contact numbers were reported multiple times, with no single number clearly ahead of the others.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.