FCC Consumer Complaints – 26 June 2021
Introduction
The Federal Communications Commission recorded 444 consumer complaints on Saturday, 26 June 2021 relating to telecommunications services, complaint volume fell from 943 complaints the previous day. Complaints were reported across 46 states and territories, with Texas slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 248 complaints recorded.
Key statistics
- Total complaints
- 444
- States & territories reporting
- 46
- Most common issue
- Unwanted Calls (248)
- Most reported state/territory
- Texas (56)
Where the complaints came from
Across 299 cities in 46 states and territories, a total of 444 complaints were recorded on 26 June 2021. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| Texas | 56 | 12.6% |
| California | 39 | 8.8% |
| New York | 28 | 6.3% |
| Colorado | 27 | 6.1% |
| Florida | 26 | 5.9% |
| North Carolina | 25 | 5.6% |
| Illinois | 19 | 4.3% |
| Arizona | 16 | 3.6% |
| Pennsylvania | 15 | 3.4% |
| Michigan | 14 | 3.2% |
| Other states and territories | 179 | 40.3% |
Location highlight
Complaints in California were reported across 32 cities, the widest spread observed on this date.
What the complaints were about
The complaints recorded on this date were spread across 5 complaint categories. Phone accounted for the largest share, with 323 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 323 | 72.7% |
| Internet | 76 | 17.1% |
| TV | 37 | 8.3% |
| Radio | 7 | 1.6% |
| Accessibility | 1 | 0.2% |
Phone complaints
323 complaints were recorded in this category, representing 72.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 248 | 76.8% |
| Availability (including rural call completion) | 28 | 8.7% |
| Billing | 22 | 6.8% |
| Equipment | 7 | 2.2% |
| Number Portability (keeping your number if you change providers) | 6 | 1.9% |
| Interference (including signal jammers) | 4 | 1.2% |
| Privacy | 4 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.9% |
| Slamming (change of your carrier without permission) | 1 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
76 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 27 | 35.5% |
| Billing | 27 | 35.5% |
| Speed | 8 | 10.5% |
| Interference | 7 | 9.2% |
| Privacy | 6 | 7.9% |
| Equipment | 1 | 1.3% |
The largest share of complaints in this category related to Availability and Billing, with fewer reports falling into other issue types.
TV complaints
37 complaints were recorded in this category, representing 8.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 12 | 32.4% |
| Availability | 10 | 27.0% |
| Loud Commercials | 8 | 21.6% |
| Indecency | 5 | 13.5% |
| Equipment | 2 | 5.4% |
Complaints in this category covered a range of issues, including Billing, Availability and Loud Commercials.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.