FCC Consumer Complaints – 27 June 2021
Introduction
A total of 336 consumer complaints relating to telecommunications services were recorded by the Federal Communications Commission on 27 June 2021, this was lower than the 444 complaints recorded the day before. Reports were received from 41 states and territories, with California recording slightly more complaints than other locations. Complaints were most commonly associated with Unwanted Calls, accounting for 159 complaints.
Key statistics
- Total complaints
- 336
- States & territories reporting
- 41
- Most common issue
- Unwanted Calls (159)
- Most reported state/territory
- California (38)
Where the complaints came from
A total of 336 complaints were recorded on 27 June 2021, with reports originating from 238 cities in 41 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 38 | 11.3% |
| Florida | 31 | 9.2% |
| Texas | 26 | 7.7% |
| Arizona | 22 | 6.5% |
| Kentucky | 18 | 5.4% |
| North Carolina | 15 | 4.5% |
| Pennsylvania | 15 | 4.5% |
| New York | 14 | 4.2% |
| Colorado | 12 | 3.6% |
| Ohio | 11 | 3.3% |
| Other states and territories | 134 | 39.9% |
What the complaints were about
The complaints recorded on this date were spread across 7 complaint categories. The largest number of complaints fell within Phone, which accounted for 210 reports. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 210 | 62.5% |
| Internet | 65 | 19.3% |
| TV | 45 | 13.4% |
| Radio | 10 | 3.0% |
| Accessibility | 4 | 1.2% |
| Broadband Story | 1 | 0.3% |
| Request for Dispute Assistance | 1 | 0.3% |
Phone complaints
210 complaints were recorded in this category, representing 62.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 159 | 75.7% |
| Billing | 18 | 8.6% |
| Equipment | 14 | 6.7% |
| Availability (including rural call completion) | 11 | 5.2% |
| Cramming (unauthorized charges on your phone bill) | 5 | 2.4% |
| Interference (including signal jammers) | 2 | 1.0% |
| Privacy | 1 | 0.5% |
As is typical for this category, unwanted calls accounted for the largest share of complaints. A more detailed analysis of these reports is provided in the section below. A broad mix of issues was reported in this category, with Billing, Equipment and Availability (including rural call completion) among the most common.
Internet complaints
65 complaints were recorded in this category, representing 19.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 36.9% |
| Availability | 15 | 23.1% |
| Interference | 7 | 10.8% |
| Privacy | 7 | 10.8% |
| Speed | 7 | 10.8% |
| Equipment | 5 | 7.7% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
45 complaints were recorded in this category, representing 13.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Loud Commercials | 15 | 33.3% |
| Billing | 10 | 22.2% |
| Indecency | 9 | 20.0% |
| Availability | 7 | 15.6% |
| Equipment | 3 | 6.7% |
| Interference | 1 | 2.2% |
A broad mix of issues was reported in this category, with Loud Commercials, Billing and Indecency among the most common.
Unwanted calls
159 complaints relating to unwanted calls were recorded on this date, accounting for 47.3% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 6 | 3.8% |
| (516) 812-5093 | 2 | 1.3% |
| (623) 269-3902 | 2 | 1.3% |
| (833) 304-1447 | 2 | 1.3% |
| (213) 693-2715 | 1 | 0.6% |
| (217) 751-7866 | 1 | 0.6% |
| (312) 478-3919 | 1 | 0.6% |
| (321) 415-0833 | 1 | 0.6% |
| (321) 635-1403 | 1 | 0.6% |
| (380) 666-9354 | 1 | 0.6% |
Key patterns
- Abandoned Calls accounted for the largest share of unwanted call complaints by call type.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.