FCC Consumer Complaints – 28 June 2021
Introduction
On 28 June 2021, the Federal Communications Commission recorded 981 consumer complaints relating to telecommunications services, this represented an increase from the 336 complaints recorded the day before. Reports were received from 51 states and territories, with California recording slightly more complaints than other locations. Unwanted Calls was the most frequently reported issue, with 556 complaints recorded.
Key statistics
- Total complaints
- 981
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (556)
- Most reported state/territory
- California (124)
Where the complaints came from
Across 643 cities in 51 states and territories, a total of 981 complaints were recorded on 28 June 2021. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below summarises the number of complaints reported in each state and territory on this date, ordered by total reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 124 | 12.6% |
| Texas | 99 | 10.1% |
| Florida | 67 | 6.8% |
| New York | 56 | 5.7% |
| Colorado | 49 | 5.0% |
| North Carolina | 40 | 4.1% |
| Pennsylvania | 40 | 4.1% |
| Arizona | 38 | 3.9% |
| Georgia | 35 | 3.6% |
| Ohio | 29 | 3.0% |
| Other states and territories | 401 | 40.9% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 720 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 720 | 73.4% |
| Internet | 179 | 18.2% |
| TV | 68 | 6.9% |
| Radio | 13 | 1.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
720 complaints were recorded in this category, representing 73.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 556 | 77.2% |
| Billing | 51 | 7.1% |
| Availability (including rural call completion) | 43 | 6.0% |
| Equipment | 24 | 3.3% |
| Interference (including signal jammers) | 13 | 1.8% |
| Number Portability (keeping your number if you change providers) | 13 | 1.8% |
| Junk Faxes | 10 | 1.4% |
| Privacy | 7 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
179 complaints were recorded in this category, representing 18.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 74 | 41.3% |
| Billing | 60 | 33.5% |
| Speed | 17 | 9.5% |
| Privacy | 11 | 6.1% |
| Interference | 10 | 5.6% |
| Equipment | 7 | 3.9% |
Availability and Billing accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
68 complaints were recorded in this category, representing 6.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 32 | 47.1% |
| Availability | 14 | 20.6% |
| Indecency | 11 | 16.2% |
| Equipment | 4 | 5.9% |
| Loud Commercials | 4 | 5.9% |
| Interference | 3 | 4.4% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
556 complaints relating to unwanted calls were recorded on this date, accounting for 56.7% of all complaints. Reports referenced both caller ID numbers and business contact numbers, with number tables shown where meaningful patterns are present.
Most reported caller ID numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (508) 586-9576 | 5 | 0.9% |
| (217) 216-1640 | 4 | 0.7% |
| (217) 212-9840 | 2 | 0.4% |
| (734) 489-6955 | 2 | 0.4% |
| (877) 864-4566 | 2 | 0.4% |
| (910) 889-3503 | 2 | 0.4% |
| (978) 783-0250 | 2 | 0.4% |
| (201) 314-0040 | 1 | 0.2% |
| (201) 584-3018 | 1 | 0.2% |
| (201) 965-0611 | 1 | 0.2% |
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 6 | 1.1% |
| (555) 555-5555 | 3 | 0.5% |
| (410) 914-8480 | 2 | 0.4% |
| (800) 249-7097 | 2 | 0.4% |
| (833) 636-0996 | 2 | 0.4% |
| (910) 889-3503 | 2 | 0.4% |
| (999) 999-9999 | 2 | 0.4% |
| (201) 388-0040 | 1 | 0.2% |
| (201) 965-0611 | 1 | 0.2% |
| (202) 265-2299 | 1 | 0.2% |
Key patterns
- Prerecorded Voice was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- (508) 586-9576 was reported slightly more often than other caller ID numbers.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.