FCC Consumer Complaints – 29 June 2021
Introduction
The Federal Communications Commission recorded 1056 consumer complaints on 29 June 2021 relating to telecommunications services, this was higher than the 981 complaints recorded the day before. Complaints were reported across 50 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 610 complaints recorded.
Key statistics
- Total complaints
- 1056
- States & territories reporting
- 50
- Most common issue
- Unwanted Calls (610)
- Most reported state/territory
- California (132)
Where the complaints came from
Across 660 cities in 50 states and territories, a total of 1056 complaints were recorded on 29 June 2021. Complaints were relatively evenly spread across states and territories, with no individual location contributing a dominant share. This pattern continues at the city level, where complaints were distributed across multiple locations without a single city standing out.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 132 | 12.5% |
| Texas | 111 | 10.5% |
| Florida | 102 | 9.7% |
| New York | 54 | 5.1% |
| Ohio | 37 | 3.5% |
| Colorado | 33 | 3.1% |
| Georgia | 33 | 3.1% |
| Illinois | 31 | 2.9% |
| Pennsylvania | 29 | 2.7% |
| Massachusetts | 28 | 2.7% |
| Other states and territories | 462 | 43.8% |
What the complaints were about
The complaints recorded on this date fell into 7 different complaint categories. Phone was the most reported category, with 792 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 792 | 75.0% |
| Internet | 181 | 17.1% |
| TV | 65 | 6.2% |
| Radio | 14 | 1.3% |
| Broadband Story | 2 | 0.2% |
| Emergency | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
792 complaints were recorded in this category, representing 75.0% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 610 | 77.0% |
| Availability (including rural call completion) | 47 | 5.9% |
| Billing | 43 | 5.4% |
| Equipment | 41 | 5.2% |
| Number Portability (keeping your number if you change providers) | 14 | 1.8% |
| Privacy | 14 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 9 | 1.1% |
| Junk Faxes | 8 | 1.0% |
| Interference (including signal jammers) | 4 | 0.5% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
181 complaints were recorded in this category, representing 17.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 71 | 39.2% |
| Availability | 61 | 33.7% |
| Speed | 23 | 12.7% |
| Interference | 11 | 6.1% |
| Equipment | 9 | 5.0% |
| Privacy | 6 | 3.3% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
TV complaints
65 complaints were recorded in this category, representing 6.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 24 | 36.9% |
| Availability | 17 | 26.2% |
| Loud Commercials | 11 | 16.9% |
| Indecency | 7 | 10.8% |
| Equipment | 5 | 7.7% |
| Privacy | 1 | 1.5% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
Unwanted calls
A total of 610 complaints relating to unwanted calls were recorded on this date, representing 57.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (315) 232-8257 | 8 | 1.3% |
| (360) 216-0295 | 3 | 0.5% |
| (833) 304-1447 | 3 | 0.5% |
| (509) 363-6823 | 2 | 0.3% |
| (520) 524-0180 | 2 | 0.3% |
| (612) 682-6574 | 2 | 0.3% |
| (619) 219-0043 | 2 | 0.3% |
| (760) 291-4856 | 2 | 0.3% |
| (800) 249-7097 | 2 | 0.3% |
| (973) 251-6326 | 2 | 0.3% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (315) 232-8257 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.