FCC Consumer Complaints – 7 July 2021
Introduction
On Wednesday, 7 July 2021, 1015 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented an increase from the 967 complaints recorded the day before. Complaints were reported across 51 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 552 complaints recorded.
Key statistics
- Total complaints
- 1015
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (552)
- Most reported state/territory
- California (113)
Where the complaints came from
On 7 July 2021, the 1015 complaints recorded by the Federal Communications Commission were reported from 681 cities across 51 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 113 | 11.1% |
| Florida | 87 | 8.6% |
| Texas | 79 | 7.8% |
| New York | 61 | 6.0% |
| Pennsylvania | 50 | 4.9% |
| Arizona | 40 | 3.9% |
| Georgia | 37 | 3.6% |
| Illinois | 37 | 3.6% |
| North Carolina | 33 | 3.3% |
| Colorado | 30 | 3.0% |
| Other states and territories | 445 | 43.8% |
What the complaints were about
A total of 6 complaint categories were represented in the complaints recorded on this date. Phone accounted for the largest share, with 754 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 754 | 74.3% |
| Internet | 171 | 16.8% |
| TV | 73 | 7.2% |
| Radio | 11 | 1.1% |
| Broadband Story | 5 | 0.5% |
| Emergency | 1 | 0.1% |
Phone complaints
754 complaints were recorded in this category, representing 74.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 552 | 73.2% |
| Billing | 68 | 9.0% |
| Availability (including rural call completion) | 62 | 8.2% |
| Equipment | 23 | 3.1% |
| Number Portability (keeping your number if you change providers) | 13 | 1.7% |
| Privacy | 12 | 1.6% |
| Junk Faxes | 11 | 1.5% |
| Interference (including signal jammers) | 9 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 3 | 0.4% |
| Rural Call Completion | 1 | 0.1% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. The remaining complaints in this category were spread across several issues, including Billing, Availability (including rural call completion) and Equipment.
Internet complaints
171 complaints were recorded in this category, representing 16.8% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 65 | 38.0% |
| Availability | 52 | 30.4% |
| Speed | 28 | 16.4% |
| Equipment | 12 | 7.0% |
| Interference | 9 | 5.3% |
| Privacy | 5 | 2.9% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
73 complaints were recorded in this category, representing 7.2% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 34 | 46.6% |
| Availability | 16 | 21.9% |
| Loud Commercials | 10 | 13.7% |
| Equipment | 6 | 8.2% |
| Interference | 4 | 5.5% |
| Indecency | 3 | 4.1% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
Unwanted calls
A total of 552 complaints relating to unwanted calls were recorded on this date, representing 54.4% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 5 | 0.9% |
| (315) 232-8257 | 4 | 0.7% |
| (321) 204-3063 | 2 | 0.4% |
| (325) 241-0406 | 2 | 0.4% |
| (469) 694-7084 | 2 | 0.4% |
| (623) 887-2032 | 2 | 0.4% |
| (817) 409-7795 | 2 | 0.4% |
| (855) 909-4310 | 2 | 0.4% |
| (201) 912-9201 | 1 | 0.2% |
| (201) 912-9849 | 1 | 0.2% |
Key patterns
- Abandoned Calls was reported slightly more often than other call types.
- (833) 304-1447 was reported slightly more often than other business contact numbers.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.