FCC Consumer Complaints – 8 July 2021
Introduction
On 8 July 2021, 947 consumer complaints relating to telecommunications services were recorded in the Federal Communications Commission system, this represented a decline from the 1015 complaints recorded the day before. The complaints came from 51 states and territories, with California reporting a modestly higher count than the other locations. The largest number of complaints related to Unwanted Calls, with 551 complaints.
Key statistics
- Total complaints
- 947
- States & territories reporting
- 51
- Most common issue
- Unwanted Calls (551)
- Most reported state/territory
- California (95)
Where the complaints came from
Across 645 cities in 51 states and territories, a total of 947 complaints were recorded on 8 July 2021. The distribution of complaints was relatively even, with no single state or territory contributing a dominant share. A similar pattern is observed at the city level, with complaints spread across locations rather than concentrated in a single area.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 95 | 10.0% |
| New York | 85 | 9.0% |
| Florida | 79 | 8.3% |
| Texas | 65 | 6.9% |
| Ohio | 38 | 4.0% |
| North Carolina | 36 | 3.8% |
| Colorado | 34 | 3.6% |
| Georgia | 34 | 3.6% |
| Oregon | 34 | 3.6% |
| Illinois | 33 | 3.5% |
| Other states and territories | 414 | 43.7% |
What the complaints were about
Complaints recorded on this date related to 7 different complaint categories. Phone accounted for the largest share, with 711 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 711 | 75.1% |
| Internet | 166 | 17.5% |
| TV | 54 | 5.7% |
| Radio | 8 | 0.8% |
| Broadband Story | 4 | 0.4% |
| Emergency | 3 | 0.3% |
| Accessibility | 1 | 0.1% |
Phone complaints
711 complaints were recorded in this category, representing 75.1% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 551 | 77.5% |
| Availability (including rural call completion) | 50 | 7.0% |
| Billing | 45 | 6.3% |
| Equipment | 23 | 3.2% |
| Privacy | 12 | 1.7% |
| Number Portability (keeping your number if you change providers) | 11 | 1.5% |
| Interference (including signal jammers) | 7 | 1.0% |
| Cramming (unauthorized charges on your phone bill) | 6 | 0.8% |
| Junk Faxes | 4 | 0.6% |
| Slamming (change of your carrier without permission) | 2 | 0.3% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. Complaints in this category covered a range of issues, including Availability (including rural call completion), Billing and Equipment.
Internet complaints
166 complaints were recorded in this category, representing 17.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Availability | 67 | 40.4% |
| Billing | 65 | 39.2% |
| Speed | 13 | 7.8% |
| Interference | 12 | 7.2% |
| Privacy | 5 | 3.0% |
| Equipment | 4 | 2.4% |
Availability and Billing were the main issues reported in this category, while other issues were less common.
TV complaints
54 complaints were recorded in this category, representing 5.7% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 19 | 35.2% |
| Availability | 15 | 27.8% |
| Loud Commercials | 8 | 14.8% |
| Indecency | 4 | 7.4% |
| Privacy | 4 | 7.4% |
| Interference | 3 | 5.6% |
| Equipment | 1 | 1.9% |
Billing and Availability were the main issues reported in this category, while other issues were less common.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.