FCC Consumer Complaints – 9 July 2021
Introduction
On 9 July 2021, the Federal Communications Commission recorded 933 consumer complaints relating to telecommunications services, this was lower than the 947 complaints recorded the day before. Complaints were reported across 48 states and territories, with California slightly ahead of the other locations. Unwanted Calls was the most frequently reported issue, with 539 complaints recorded.
Key statistics
- Total complaints
- 933
- States & territories reporting
- 48
- Most common issue
- Unwanted Calls (539)
- Most reported state/territory
- California (102)
Where the complaints came from
Across 621 cities in 48 states and territories, a total of 933 complaints were recorded on 9 July 2021. Complaint activity was fairly evenly distributed, with no single state or territory accounting for a large share of reports. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The table below shows the distribution of complaints by state and territory for this date, highlighting the locations with the highest number of reports.
| State/Territory | Complaints | |
|---|---|---|
| California | 102 | 10.9% |
| Texas | 87 | 9.3% |
| Florida | 70 | 7.5% |
| New York | 63 | 6.8% |
| Pennsylvania | 51 | 5.5% |
| Georgia | 41 | 4.4% |
| Maryland | 34 | 3.6% |
| North Carolina | 34 | 3.6% |
| New Jersey | 32 | 3.4% |
| Colorado | 28 | 3.0% |
| Other states and territories | 384 | 41.2% |
What the complaints were about
Complaints recorded on this date related to 8 different complaint categories. Phone was the most reported category, with 694 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 694 | 74.4% |
| Internet | 145 | 15.5% |
| TV | 74 | 7.9% |
| Broadband Story | 8 | 0.9% |
| Radio | 8 | 0.9% |
| Emergency | 2 | 0.2% |
| Accessibility | 1 | 0.1% |
| Request for Dispute Assistance | 1 | 0.1% |
Phone complaints
694 complaints were recorded in this category, representing 74.4% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 539 | 77.7% |
| Billing | 49 | 7.1% |
| Availability (including rural call completion) | 37 | 5.3% |
| Equipment | 30 | 4.3% |
| Privacy | 14 | 2.0% |
| Number Portability (keeping your number if you change providers) | 9 | 1.3% |
| Interference (including signal jammers) | 8 | 1.2% |
| Cramming (unauthorized charges on your phone bill) | 4 | 0.6% |
| Junk Faxes | 4 | 0.6% |
Unwanted calls again accounted for the largest share of complaints in this category. These reports are examined in more detail in the section below. A broad mix of issues was reported in this category, with Billing, Availability (including rural call completion) and Equipment among the most common.
Internet complaints
145 complaints were recorded in this category, representing 15.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 56 | 38.6% |
| Availability | 52 | 35.9% |
| Speed | 14 | 9.7% |
| Equipment | 11 | 7.6% |
| Interference | 10 | 6.9% |
| Privacy | 2 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
TV complaints
74 complaints were recorded in this category, representing 7.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 39 | 52.7% |
| Availability | 13 | 17.6% |
| Loud Commercials | 10 | 13.5% |
| Equipment | 5 | 6.8% |
| Interference | 4 | 5.4% |
| Indecency | 2 | 2.7% |
| Privacy | 1 | 1.4% |
The largest share of complaints in this category related to Billing and Availability, with fewer reports falling into other issue types.
Unwanted calls
A total of 539 complaints relating to unwanted calls were recorded on this date, representing 57.8% of all complaints. Caller ID and business contact numbers are shown below where sufficient data is available.
Most reported business contact numbers
| Telephone number | Complaints | Share |
|---|---|---|
| (833) 304-1447 | 8 | 1.5% |
| (203) 736-1185 | 4 | 0.7% |
| (203) 800-7199 | 3 | 0.6% |
| (407) 344-7310 | 2 | 0.4% |
| (517) 552-6784 | 2 | 0.4% |
| (606) 342-7852 | 2 | 0.4% |
| (623) 887-2029 | 2 | 0.4% |
| (804) 878-5705 | 2 | 0.4% |
| (817) 409-7795 | 2 | 0.4% |
| (844) 403-1343 | 2 | 0.4% |
Key patterns
- All unwanted call complaints with a recorded service type related to None.
- Abandoned Calls was reported slightly more often than other call types.
- (833) 304-1447 stood out as the most frequently reported business contact number.
- Reports were spread across many different caller ID numbers, with no single number dominating.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.