FCC Consumer Complaints – 10 July 2021
Introduction
On 10 July 2021, the Federal Communications Commission recorded 388 consumer complaints relating to telecommunications services, this represented a decline from the 933 complaints recorded the previous day. Reports were received from 45 states and territories, with California recording slightly more complaints than other locations. The most common issue reported was Unwanted Calls, accounting for 201 complaints.
Key statistics
- Total complaints
- 388
- States & territories reporting
- 45
- Most common issue
- Unwanted Calls (201)
- Most reported state/territory
- California (52)
Where the complaints came from
Reports recorded on 10 July 2021 show 388 complaints originating from 304 cities across 45 states and territories. Complaints were distributed across states and territories in a broadly even manner, with no individual location standing out significantly. At the city level, complaints were similarly dispersed, with no single location accounting for a notable share of the total.
The distribution of complaints by state and territory is shown below, with locations ranked by the number of reports recorded.
| State/Territory | Complaints | |
|---|---|---|
| California | 52 | 13.4% |
| Texas | 42 | 10.8% |
| New York | 32 | 8.2% |
| Florida | 19 | 4.9% |
| Arizona | 17 | 4.4% |
| Colorado | 13 | 3.4% |
| Georgia | 13 | 3.4% |
| Ohio | 13 | 3.4% |
| Alabama | 12 | 3.1% |
| New Jersey | 12 | 3.1% |
| Other states and territories | 163 | 42.0% |
What the complaints were about
A total of 5 complaint categories were represented in the complaints recorded on this date. Phone was the most reported category, with 275 complaints. Complaint activity was strongly concentrated in this category, with other categories contributing comparatively fewer reports.
| Complaint category | Complaints | Share |
|---|---|---|
| Phone | 275 | 70.9% |
| Internet | 67 | 17.3% |
| TV | 37 | 9.5% |
| Radio | 7 | 1.8% |
| Broadband Story | 2 | 0.5% |
Phone complaints
275 complaints were recorded in this category, representing 70.9% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Unwanted Calls | 201 | 73.1% |
| Availability (including rural call completion) | 21 | 7.6% |
| Billing | 19 | 6.9% |
| Equipment | 10 | 3.6% |
| Interference (including signal jammers) | 7 | 2.5% |
| Number Portability (keeping your number if you change providers) | 7 | 2.5% |
| Privacy | 5 | 1.8% |
| Cramming (unauthorized charges on your phone bill) | 3 | 1.1% |
| Junk Faxes | 2 | 0.7% |
As is often the case in this category, unwanted calls were the most frequently reported issue. Further analysis of these complaints is provided below. A broad mix of issues was reported in this category, with Availability (including rural call completion), Billing and Equipment among the most common.
Internet complaints
67 complaints were recorded in this category, representing 17.3% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 26 | 38.8% |
| Availability | 25 | 37.3% |
| Speed | 9 | 13.4% |
| Interference | 4 | 6.0% |
| Equipment | 2 | 3.0% |
| Privacy | 1 | 1.5% |
Billing and Availability accounted for the majority of complaints in this category, with other issues reported less frequently.
TV complaints
37 complaints were recorded in this category, representing 9.5% of the total.
| Issue | Complaints | Share |
|---|---|---|
| Billing | 17 | 45.9% |
| Loud Commercials | 7 | 18.9% |
| Availability | 5 | 13.5% |
| Interference | 5 | 13.5% |
| Indecency | 2 | 5.4% |
| Privacy | 1 | 2.7% |
Billing and Loud Commercials accounted for the majority of complaints in this category, with other issues reported less frequently.
The information presented on this page is based on consumer complaint data submitted to regulatory authorities. References to telephone numbers reflect reports made by consumers and do not confirm ownership, authenticity, or that the number was genuinely associated with the call. Caller ID information may be inaccurate or subject to spoofing.
Complaint categories, dates and complainant locations are based on the source records and may contain incomplete, approximate or user-entered information. Location details refer to the complainant’s reported location, not the location of the caller or telephone number. This content is provided for informational purposes only.